BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 10-23-2012, 04:59 PM   #1 (permalink)
New Member
Join Date: Oct 2012
Model: 9300
Carrier: O2
Posts: 3
Post Thanks: 1
Thanked 0 Times in 0 Posts
Smile 9300 stuck booting up

Please Login to Remove!

Hello everyone

It's my son's Blackberry Cruve 9300 it just hangs on the start up then reboots just repeats this over and over.

I have used BBSAK to wipe it took ages because it couldn't find my phone eventually did it, got the error 507 message, then used Application Loader going throught programs, common files, etc (I deleted the vendor file) whilst install the Os it kept saying it couldn't find the phone, I keep clicking retry eventually it did it with a message "The following modules could not be loaded because their digital signals are invalid


The phone is still just stuck on the boot up screen

I have been on this mission all day and I feel like screaming lol

My computer recognises the blackberry in device manager

Blackberry desktop software can't connect to the phone

I am using USB slot in back of the computer, checked battery for phone, used a different cable

Please hope somebody can help, I've a teenager who's life has ended with no phone at the mo
Old 10-23-2012, 07:20 PM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,902
Post Thanks: 49
Thanked 666 Times in 652 Posts
Default Re: 9300 stuck booting up

So it sounds like you tried most things. If it's not a hardware issue then maybe this will help.

Insure the BB can be detected by the PC in the USB port. If not try a different port.
Make sure the BB OS is for your model and is installed on the PC in the default location.
Insure the Desktop Manager is working and loads.
Plug in the BB to an AC source while working.
Perform a wipe if you can. ( password tries more than 10)
check to see if the BB will load.

Error 507 indicates there are no applications on the phone.
This link offers some additional info. Keep in mind this all assumes no hardware problems.
If the BB was dropped or subject to ANY moisture, wierd things can happen as with any smartphone.

KB02792-BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software
If someone helps, tell them by clicking the Thanks button

9810 BES
Z10 on BES
The Following User Says Thank You to tsac For This Useful Post:
neney (10-24-2012)
Old 10-24-2012, 05:45 AM   #3 (permalink)
New Member
Join Date: Oct 2012
Model: 9300
Carrier: O2
Posts: 3
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: 9300 stuck booting up

Thanks for getting back to me, can I ask whats the default location for the BB OS? also then if my son dropped it it could be doing this?? and would that mean its unfixable
Old 10-24-2012, 12:38 PM   #4 (permalink)
BlackBerry Extraordinaire
fourstringfuror's Avatar
Join Date: Aug 2006
Location: Seattle
Model: Q10
OS: 10.3.1
Carrier: VZW
Posts: 1,060
Post Thanks: 38
Thanked 77 Times in 65 Posts
Default Re: 9300 stuck booting up

It's very possible that dropping the phone could cause the problems you're experiencing.
"The price of liberty is eternal vigilance." -Thomas Jefferson
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: 9300 stuck booting up
Thread Thread Starter Forum Replies Last Post
swap sim card from 8310 to 9300 frankpc BlackBerry Help 30 03-10-2012 12:18 PM
Playbook tethering with blackberry 9300 almanegra General PlayBook Discussion 0 06-05-2011 05:51 PM
East-Asian Language Support for BB 9300 Curve 3G jwinn3 General 9300 Series Discussion - Curve 3G 1 01-14-2011 09:04 AM
BlackBerry Curve 8530 Stuck Upon booting on Application Permissions Nudzacysie RIM Software 3 08-28-2010 04:01 PM
9300 on BES -works for me but not for others edwood111 BlackBerry On Non-RIM Hardware 1 02-08-2006 04:39 PM

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.