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-   -   Can't get files off Bold 9700 (http://www.blackberryforums.com/blackberry-help/262060-cant-get-files-off-bold-9700-a.html)

Helphelphelp 10-24-2012 08:59 PM

Can't get files off Bold 9700
 
I've switched to another platform and am trying to get my pictures off of my old BlackBerry 9700. For some reason that eludes me, it's impossible to copy anything off of it. I can't see it in Explorer, whether I connect via USB or Bluetooth. BB Desktop Software doesn't see it either. But if I go into my PC's Bluetooth management screen, there is the phone - unfortunately for some bizarre reason it only gives me the option to copy *to* the BB. And in Bluetooth settings on my phone it allows me to copy contacts to my computer but that's it.

There's no SIM card in the BB any more but that should make no difference at all so I hope it's not that (I would have to go through my work's IT department to get it back in and anyway that's just a stupid reason for me not to be able to access my files).

Failing that, are the photos stores on the media card? If so I could just take it out and find a card reader that'll let me copy off of it.

Thanks a lot for your help.

tsac 10-25-2012 08:14 PM

Re: Can't get files off Bold 9700
 
Download Desktop manager from blackberry.com and use it to open up the BB and move the data to the PC.

Read the instructions available online.

Helphelphelp 10-25-2012 09:05 PM

Re: Can't get files off Bold 9700
 
Desktop manager doesn't see the BlackBerry. It just says "connect your BB device" when it's already on Bluetooth and USB.

Motorcycle Mama 10-26-2012 05:31 AM

Re: Can't get files off Bold 9700
 
Copy the pictures from the device memory (if that's where they are) to the Media Card. (If you don't have a card, get one.)

Then just use a card reader in a computer to read the pictures.


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