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sallyann 10-27-2012 10:26 AM

Help!!! BBM Constantly Busy
Hiya Guys

Not sure if any of you could help. I have a contact on my Curve BBM that has a status of 'busy'. I have looked directly at their own phone and it says available, yet i cant send instant messages. I can see their messages but they cant see mine. This is not a new contact. I have tried deleting them and re adding, but it still doesnt reset the 'busy' status. I have also tried taking the battery out to no avail.:cry:

Does anyone have any ideas?

Thanks in advance x

Motorcycle Mama 10-27-2012 12:03 PM

Re: Help!!! BBM Constantly Busy
The "Busy" status would not prevent messages from being sent to the device.

Something else must be going on. Can you give more details?

Also, please don't post the same question over and over. Just be patient.

sallyann 10-27-2012 02:09 PM

Re: Help!!! BBM Constantly Busy
OK sorry, i just couldnt see my post come up.

When i send a message to the recipient with the busy status there is just a tick, no delivered sign, the screen is grey and the status remains busy.
I have looked in the profile of the contact and their phone says available.
I am receiving messages from other people though.

Nothing has been downloaded, as the only thing that the blackberry is used for is texting, facebook and BBM.


Motorcycle Mama 10-27-2012 06:11 PM

Re: Help!!! BBM Constantly Busy
Can she send messages to you? To other people?
Can she receive messages from other people?
Has it worked before?
Does she have a BlackBerry Data Plan?
Have you/she done a battery pull?
Are the other data features working on the device?

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