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eques 10-28-2012 12:16 PM

Problems Downloading Pictures From Device to Laptop
 
Hi

I have a Blackberry Bold with a load of pictures on it.

I recently located the BB's memory card in its box and inserted it into the device, which then asked if I wanted to turn on Mass memory storage.

According to what I have read in the forums this should enable my laptop to recognise the BB as a camera device that I can find in Windows Explorer.

However, when I connect the BB to my laptop nothing happens and I cannot locate it to download the pictures. It does make the "new hardware plugged in" sound but that is it.

Any tips on how I can get my hands on my pictures either this way or any other?

Please note:

The e-mail on the BB is not operational
The scroll button does not work
The pictures I want pre-date me inserting the BB's memory card.

Hope you can help.

Thanks

PS It may be something as simple as me not knowing where to look in Explorer.

eques 10-28-2012 12:39 PM

Re: Problems Downloading Pictures From Device to Laptop
 
Update:

I have now found the BB in Windows Explorer but when I open up "Pictures" the folder is empty.

Any thoughts?

Thanks

tsac 10-28-2012 02:24 PM

Re: Problems Downloading Pictures From Device to Laptop
 
You need to use Desktop Manager to copy the photos to the PC then decide where you want to put them. Once the DM is connected to the BB, it will show both the internal menory and the SD card.

DM is free at Cell Phones, Smartphones & Mobile Phones from BlackBerry.com


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