Hi everyone,

I got a replacement 9320 today after claiming on my insurance, but the GPS doesn't want to work.

Location services are on and GPS is set to Device, I refresh the GPS and it fails to locate. Doesn't matter whether I'm inside or out, it times-out and fails.

I've tried the GPS diagnostics and it just says the same thing; that it couldn't find my location.

My network supports GPS as I used it on my old 9300, so I'm a little stumped.

Also, BlackBerry maps refuses to search, just saying 'Unknown Error'. Possibly connected?

Were you outside, with a clear view of the sky for at least 20 minutes?

Do you have a BB data plan ? If so. try loading Google maps and let that find your position using cell tower triangulation. Sometimes, the GPS has problems locating itself if it is more than 500 miles from the last known position.