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Old 11-11-2012, 10:44 PM   #1 (permalink)
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Default BBM/Email not working on unlocked Torch

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Hello everyone,

I have a 2+ years old BB 9800 and just brought it to Colombia and unlocked it. Before unlocking it, whenever I brought it to Colombia I just kept it at home and used it for BBM, email and WhatsApp. I turned off data services when roaming and used my wifi network for all that to avoid roaming data charges.

Today I unlocked it to use it with a Claro SIM card. I was surprised to find out that while I DID have signal and was able to use my wifi internet with my old settings (data off while roaming, even with data just simply off) and I was able to use the wifi network to use the browser, App World, facebook, WhatsApp, etc, I was not able to use BBM, nor was I able to re-set up my email accounts, which I had deleted for security reasons before handing it to the unlocker.

Interestingly, when it tried to sync the facebook app (working perfectly) with the BBM, it said it was not able to do so since my radio was off (and it was always on, I even turned data services on always, and it did not work then).

I thought this problem was just with the Claro SIM card (granted I was able to text and call from it as a Claro prepaid customer) so I put the AT&T SIM card back in, and the problem persisted.

Is there anything I can do to recover my BBM (pretty much the only reason why I havent switched to iPhone) and my email?
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Old 11-11-2012, 11:09 PM   #2 (permalink)
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Default Re: BBM/Email not working on unlocked Torch

I should also add that while I am able to use the browser, the automatic search is disabled. For example, if i type in keywords it uses it as an internet address and replaces the space for a period, so I have to go to google.com or another search engine for a search.
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Old 11-12-2012, 07:45 AM   #3 (permalink)
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Default Re: BBM/Email not working on unlocked Torch

You need a Blackberry data plan for those to work.
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Old 11-12-2012, 09:35 AM   #4 (permalink)
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Default Re: BBM/Email not working on unlocked Torch

I have a Blackberry data plan with AT&T, so it should have worked when I put my AT&T SIM card back in it.
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Old 11-12-2012, 10:11 AM   #5 (permalink)
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Default Re: BBM/Email not working on unlocked Torch

Did you resend the service books?
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Old 11-12-2012, 10:19 AM   #6 (permalink)
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Default Re: BBM/Email not working on unlocked Torch

I may sound mentally challenged, but I have no Idea how to do that.
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Old 11-12-2012, 10:46 AM   #7 (permalink)
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Default Re: BBM/Email not working on unlocked Torch

Quote:
Originally Posted by ferfire View Post
I may sound mentally challenged, but I have no Idea how to do that.
You can find it in the FAQ or the user guide that came with your device:

How do I resend my service books? - BlackBerryFAQ
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