BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-14-2012, 01:48 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2006
Location: New England
Model: 8100
Carrier: Cingular/AT&T
Posts: 37
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Help with restoring contacts from backup

Please Login to Remove!

I am trying to help a user that we just converted from Notes to Exchange/Outlook (BES environment). We basically backup the devices, wipe them, and the do an Enterprise Activation under Exchange.

This has been going fine, except for 1 person. I *think* that perhaps when they were in the Notes environment, wireless contacts might not have been turned on because once his device was activated under Exchange his contacts never did sync to his device.

I tried to selectively restore just his address book, but it was greyed out and I learned that you need to un-check Wireless Synchronization in in the options of the address book.

The problem is that they do restore, however they appear in a 2nd [DESKTOP] address book, and not the one that is enabled for wireless synchronization.

Can anyone provide any tips on how to get his contacts into the section that will wirelessly sync? Otherwise he is going to end up with 2 address books.

Thanks for any help.

Steve2112
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Help with restoring contacts from backup
Thread Thread Starter Forum Replies Last Post
Corrupted Synching - Storm to Outlook Contacts - HELP! LeslieN BlackBerry Help 2 02-15-2011 06:11 AM
How to Transfer SMS/ Contacts for Windows Mobile Phone cobby034 General BlackBerry Discussion 1 11-28-2009 06:29 AM
How to Transfer SMS/ Contacts for Windows Mobile Phone cobby034 Aftermarket Software 0 11-23-2009 02:42 AM
Restoring contacts. Rumble BES Admin Corner 7 11-06-2008 02:44 PM
Recovering deleted Contacts? MDSalisbury General Legacy Device Discussion 2 12-03-2007 04:47 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.