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-   -   virus on my Torch 9800 (http://www.blackberryforums.com/blackberry-help/262576-virus-my-torch-9800-a.html)

zereez 11-28-2012 02:06 PM

virus on my Torch 9800
 
i have a virus that disables me from opening any data on the device memory, all folders are shown as shortcuts.
If there is a solution that I could recover data?

Dubdub 11-28-2012 03:13 PM

Re: virus on my Torch 9800
 
There are no known and/or reported BB viruses.

What did you do tot he device just before this happened - dropped it, got it wet, installed an app, etc.?

Have you tried a battery pull? With the device on, remove the battery for 30-60 seconds, replace it and let it reboot.

If you don't have a backup, then it is probably too late to make one now.

dc/dc 11-28-2012 08:17 PM

Re: virus on my Torch 9800
 
Did you connect it to a PC as mass storage?


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