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-   -   BB app world error (80002)+can't update BB Id (http://www.blackberryforums.com/blackberry-help/262578-bb-app-world-error-80002-cant-update-bb-id.html)

teemstech 01-09-2014 11:25 AM

Re: BB app world error (80002)+can't update BB Id
 
i guys
Okay I have a BB Bold 9790 and when I click on my app world it just says "blackberry app world is having trouble connecting to the blackberry app world server, verify your network connections and try again" then if I wait a few seconds another box comes up saying "BLACKBERRY ID ,app world requires the latest version of Blackberry ID" then there is 2 boxes sayin CLOSE & UPDATE - when I press update it doesn't even get past 0% before it comes up with "sorry the software update server is unavailable, please try again later"then there's 2 boxes again saying CLOSE & RETRY when press retry it just flashes on 0% and back to retry so when press close it says "Blackberry identity installation failed, please try again later. (80002)....oh yh also I've noticed that if I goto Device>Blackberry ID, it says "unable to update blackberry Id account information while offline" so it won't let me change any details at all not even my name, but I can sign in fine on the website itself....
The BB Bold 9790 is running OS version 7 and app world is version 4.0.0.65....
I have tried a device wipe with no joy and I have tried changing the tic/apn to internet etc still no joy, I have even tried deleting app world and reinstalling but still the same oh and I have tried a battery pull too ???
Can some 1 please help, I ve also gone through d TLC all d all d settings are correct and inside the service book I can't find blackberry world and blackberry I'd in it
Posted via BlackBerryForums.com Mobile

ZombieBerry 01-09-2014 12:18 PM

Re: BB app world error (80002)+can't update BB Id
 
KB20031-"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again" appears when BlackBerry App World is started

VPmahal 06-01-2014 02:16 PM

Quote:

Originally Posted by keiron (Post 1792869)
Hi guys
Okay I have a BB Bold 9790 and when I click on my app world it just says "blackberry app world is having trouble connecting to the blackberry app world server, verify your network connections and try again" then if I wait a few seconds another box comes up saying "BLACKBERRY ID ,app world requires the latest version of Blackberry ID" then there is 2 boxes sayin CLOSE & UPDATE - when I press update it doesn't even get past 0% before it comes up with "sorry the software update server is unavailable, please try again later"then there's 2 boxes again saying CLOSE & RETRY when press retry it just flashes on 0% and back to retry so when press close it says "Blackberry identity installation failed, please try again later. (80002)....oh yh also I've noticed that if I goto Device>Blackberry ID, it says "unable to update blackberry Id account information while offline" so it won't let me change any details at all not even my name, but I can sign in fine on the website itself....
The BB Bold 9790 is running OS version 7 and app world is version 4.0.0.65....
I have tried a device wipe with no joy and I have tried changing the tic/apn to internet etc still no joy, I have even tried deleting app world and reinstalling but still the same oh and I have tried a battery pull too ???
Can some 1 please help me as this as been going on for about 4 weeks now :/ thanks guys.

Posted via BlackBerryForums.com Mobile

VPmahal 06-01-2014 02:18 PM

Quote:

Originally Posted by VPmahal (Post 1811943)
Posted via BlackBerryForums.com Mobile

Posted via BlackBerryForums.com Mobile

tsac 06-01-2014 07:30 PM

Re: BB app world error (80002)+can't update BB Id
 
Quote:

Originally Posted by VPmahal (Post 1811944)
Posted via BlackBerryForums.com Mobile

you really need to a post something more than a copy of someone elses posts.

ismailazad 09-21-2014 03:51 AM

Quote:

Originally Posted by teemstech (Post 1810614)
i guys
Okay I have a BB Bold 9790 and when I click on my app world it just says "blackberry app world is having trouble connecting to the blackberry app world server, verify your network connections and try again" then if I wait a few seconds another box comes up saying "BLACKBERRY ID ,app world requires the latest version of Blackberry ID" then there is 2 boxes sayin CLOSE & UPDATE - when I press update it doesn't even get past 0% before it comes up with "sorry the software update server is unavailable, please try again later"then there's 2 boxes again saying CLOSE & RETRY when press retry it just flashes on 0% and back to retry so when press close it says "Blackberry identity installation failed, please try again later. (80002)....oh yh also I've noticed that if I goto Device>Blackberry ID, it says "unable to update blackberry Id account information while offline" so it won't let me change any details at all not even my name, but I can sign in fine on the website itself....
The BB Bold 9790 is running OS version 7 and app world is version 4.0.0.65....
I have tried a device wipe with no joy and I have tried changing the tic/apn to internet etc still no joy, I have even tried deleting app world and reinstalling but still the same oh and I have tried a battery pull too ???
Can some 1 please help, I ve also gone through d TLC all d all d settings are correct and inside the service book I can't find blackberry world and blackberry I'd in it
Posted via BlackBerryForums.com Mobile

Posted via BlackBerryForums.com Mobile

ismailazad 09-21-2014 03:51 AM

Re: BB app world error (80002)+can't update BB Id
 
9780
Posted via BlackBerryForums.com Mobile

ZombieBerry 09-21-2014 08:43 AM

Quote:

Originally Posted by ismailazad (Post 1813156)
9780
Posted via BlackBerryForums.com Mobile

What version of OS is installed on your phone? If it is earlier than 6.0.0.706, then you need to download BlackBerry App World v. 4.0.0.55. The icon may be hidden after. Navigate to all apps page and choose show all.
Posted via BlackBerryForums.com Mobile


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