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Old 11-28-2012, 09:52 PM   #1 (permalink)
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Default BB app world error (80002)+can't update BB Id

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Hi guys
Okay I have a BB Bold 9790 and when I click on my app world it just says "blackberry app world is having trouble connecting to the blackberry app world server, verify your network connections and try again" then if I wait a few seconds another box comes up saying "BLACKBERRY ID ,app world requires the latest version of Blackberry ID" then there is 2 boxes sayin CLOSE & UPDATE - when I press update it doesn't even get past 0% before it comes up with "sorry the software update server is unavailable, please try again later"then there's 2 boxes again saying CLOSE & RETRY when press retry it just flashes on 0% and back to retry so when press close it says "Blackberry identity installation failed, please try again later. (80002)....oh yh also I've noticed that if I goto Device>Blackberry ID, it says "unable to update blackberry Id account information while offline" so it won't let me change any details at all not even my name, but I can sign in fine on the website itself....
The BB Bold 9790 is running OS version 7 and app world is version 4.0.0.65....
I have tried a device wipe with no joy and I have tried changing the tic/apn to internet etc still no joy, I have even tried deleting app world and reinstalling but still the same oh and I have tried a battery pull too ???
Can some 1 please help me as this as been going on for about 4 weeks now :/ thanks guys.

Last edited by keiron : 11-28-2012 at 09:54 PM.
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Old 11-28-2012, 10:26 PM   #2 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Please check :

This can occur if the BlackBerry smartphone is missing the BlackBerry App World service book for BlackBerry device software 4.0 to 7.0.

Go to Options -> Device -> Advanced System Settings -> Service Book. Once inside confirm that the service book BlackBerry App World [APPWORLD] exists.

Last edited by bisleri : 11-28-2012 at 10:31 PM.
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Old 11-29-2012, 08:16 AM   #3 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Hi, thank you for you quick reply and I went to service books but blackberry app world is NOT there, blackberry Id is there but no BB app world ?
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Old 11-29-2012, 08:37 AM   #4 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

And I tried the host routing table and pressed register now last night and it said message sent : ok dialogue, but still no joy ?
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Old 11-29-2012, 02:34 PM   #5 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

.....Also I noticed that I haven't got a blackberr app world service book but I have got a blackberry Id service and I tried to register the host routing table but I don't get any message back also its saying 3g at top right of my blackberry bold we're signal is and when I do a diagnostic test it comes up with....
RADIO data activasion ----- NO
Then it says bb registration ---- abort
Connected to blackberry ---- abort
And blackberry pin-pin ----- abort....
Any help would be appreciated thanks.....
The browser and everything else I've tried on the phone works except app world and when I click on windows live messenger and yahoo etc etc it says I need a wifi connection to use them few apps???? Thanks.
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Old 11-30-2012, 11:58 AM   #6 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

can some1 please help me with this ??? geez ???
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Old 11-30-2012, 01:23 PM   #7 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Quote:
Originally Posted by keiron View Post
can some1 please help me with this ??? geez ???
We are all volunteers here and do not work for RIM.

Do you have a BlackBerry data plan?
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Old 12-14-2012, 02:41 PM   #8 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Well I checked the it policy and it doesn't show nothing also I connected to someones wifi down road and then tried to update the new blackberry I.D. Server like it says to and it actually gets a lot further than its ever got before.... It said Downloading 0% and it was on that for about 45 seconds instead of just flashing and going straight to "sorry the software update server is unavailable, please try again later" and after the 45 seconds it goes back to "sorry the software update server is unavailable, please try again later" but then when I pressed on app world again the 1st main app world page came up with the menu and the game advert boxes and that but it only came up for a few seconds and then it went back to"sorry the software update server is unavailable, please try again later" and when I press app world now it says that I need to have a wifi connection connected to use app world and then it comes up again saying server can't blah blah blah just the same as before-- plz help coz its doing my bonse in naaa, thanks
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Old 12-14-2012, 03:57 PM   #9 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Please write in plain English. I literally cannot understand your last statement.

Also, you have not answered whether you have a BlackBerry data plan. This is important.
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Old 12-16-2012, 12:04 AM   #10 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

What do you mean by "a blackberry data plan" I am on orange and I am also on pay and go, I get 1 giga byte free internet per month and I also get unlimited text messages ?
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Old 12-16-2012, 11:03 AM   #11 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

A BlackBerry Data Plan is a special plan or tariff for BlackBerrys. Your PAYG may not work properly with a BlackBerry. Please call Orange.
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Old 12-17-2012, 02:31 PM   #12 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Pay and go does work with blackberry because before I got this bold I had another bold exactly the same that I gave to my oldest daughter so I bought another bold 9790 and the old bold I gave to her worked perfectly but this 1 doesn't ???
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Old 12-17-2012, 02:48 PM   #13 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

So you can do BlackBerry e-mail and BBM with your Pay as you go?
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Old 12-17-2012, 04:17 PM   #14 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Oh don't know about that because I've never had bbm or blackberry email although I have been able to sign into hotmail and app world on the pay and go with the other bold I had ?
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Old 01-03-2013, 02:46 AM   #15 (permalink)
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Default

Quote:
Originally Posted by bisleri View Post
Please check :

This can occur if the BlackBerry smartphone is missing the BlackBerry App World service book for BlackBerry device software 4.0 to 7.0.

Go to Options -> Device -> Advanced System Settings -> Service Book. Once inside confirm that the service book BlackBerry App World [APPWORLD] exists.
Appworld is not existed in service book. How can I add there?
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Old 01-03-2013, 04:14 AM   #16 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Quote:
Originally Posted by zainijee View Post
Appworld is not existed in service book. How can I add there?
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This needs to be enabled in the device TLS Settings.

Change the setting to permit insecure negotiation by completing these steps:
From the Home Screen of the BlackBerry smartphone select Option
From the Options menu select Security
Next, select Advanced Security Settings
Select TLS
By the box labelled Permit Insecure Renegotiation. Ensure the checkbox is ticked to enable the option.
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Old 01-03-2013, 08:04 AM   #17 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Quote:
Originally Posted by bisleri View Post
This needs to be enabled in the device TLS Settings.

Change the setting to permit insecure negotiation by completing these steps:
From the Home Screen of the BlackBerry smartphone select Option
From the Options menu select Security
Next, select Advanced Security Settings
Select TLS
By the box labelled Permit Insecure Renegotiation. Ensure the checkbox is ticked to enable the option.
Incorrect. My App World works just fine without that box ticked.
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Old 01-05-2013, 01:16 PM   #18 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Quote:
Originally Posted by bisleri View Post
This needs to be enabled in the device TLS Settings.

Change the setting to permit insecure negotiation by completing these steps:
From the Home Screen of the BlackBerry smartphone select Option
From the Options menu select Security
Next, select Advanced Security Settings
Select TLS
By the box labelled Permit Insecure Renegotiation. Ensure the checkbox is ticked to enable the option.
yes i tried all that aswell way way ago but still not working :/
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Old 01-05-2013, 03:14 PM   #19 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

You need a specific BlackBerry Data Plan to use the app world application.

Ignore Bisleri.
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Old 01-05-2013, 10:36 PM   #20 (permalink)
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Default Re: BB app world error (80002)+can't update BB Id

Quote:
Originally Posted by NJBlackBerry View Post
You need a specific BlackBerry Data Plan to use the app world application.

Ignore Bisleri.
ok thank you but how do i get one of them then ? i am on pay and go and i get 1gb of free internet a month ? thank you
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