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squirt 12-08-2012 06:31 AM

total lock out :(
i had a tourch and playbook that all worked fine then got new bold 9790 and followed the instructions for swapping data from old to new phone now i cant get onto app world or log in my id as its says username not recognised though everything else including bbm works fine ...also locked out of my playbook as it also says wrong username as well. while transfering phone i never changed email or password settings for my blackberry id have looked everywhere but seen no support on either issue any help or suggestions would be greatly appreciated

tsac 12-08-2012 02:36 PM

Re: total lock out :(
Not sure where you looked but here you go.

Read these links. the first one offers information on handheld upgrade methods and requirements.

KB31650-"Cannot Connect to the BlackBerry App World Server, Please check your internet connection and try again" is displayed when downloading any Application on the BlackBerry PlayBook Tablet

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