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futureMrs 12-13-2012 07:38 PM

Missing BBM
I downloaded the new BBM v.6.... and my phone said it had to reboot to complete the installation. And when it came back on there is no BBM anywhere. Its not in downloads, applications... I cant find it anywhere. Help PLZ!

aiharkness 12-13-2012 07:47 PM

Re: Missing BBM
See if it shows as an an installed app in options. If so, make sure the icon was not somehow accidentally hidden. If not hidden, then delete it and reinstall it again, see what happens.

Of course, it isn't installed, then download again and see what happens.

futureMrs 12-14-2012 06:46 AM

Re: Missing BBM
I found it in applications and deleted it. Then I downloaded it again.... still nothing. Cant find it anywhere. :(

aiharkness 12-14-2012 09:36 AM

Re: Missing BBM
The a look at the following, #2

KB23968-BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

Other than that, if the OS version isn't the problem, I would try first a security wipe. If that doesn't fix it, I would reinstall the OS. Do a backup before you do anything.

Worst case, you will have an opportunity stick with the old version of BBM that is in the OS package.

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