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Old 12-20-2012, 04:22 PM   #1 (permalink)
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Unhappy Bold 9700 camera's gone black

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The camera on my BB Bold has recently "blacked out"

The flashlight/camera flash no longer works, as well
and when I try to load up the camera to take photos,
this is what I see:
h t t p : / / members.shaw.ca/Jeison/Bold9700camera.jpg
(please copy and paste as I cannot post a link to the above URL)

I have tried hard resetting, closing all misc. apps, updating all apps, adjusting camera settings (i.e. autofocus OFF, portrait mode, etc. etc.) and nothing seems to be working.

Is it safe to say I need a new camera/phone?

Last edited by jeisonle : 12-20-2012 at 04:23 PM. Reason: missed detail
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Old 12-20-2012, 04:40 PM   #2 (permalink)
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Default Re: Bold 9700 camera's gone black

An app itself could be interfering with the camera app. Have you installed anything recently?
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Old 12-20-2012, 04:48 PM   #3 (permalink)
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Default Re: Bold 9700 camera's gone black

No. Nothing as of late.
I do have a flashlight app that turns the camera light into a flashlight
but I use it on a daily basis for half a year now. That, too, is being affected.
No camera. No flashlight :(
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Old 12-20-2012, 04:56 PM   #4 (permalink)
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Default Re: Bold 9700 camera's gone black

What happened right before this started being an issue. Did the device get dropped? Did it come in contact with moisture?
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Old 12-20-2012, 05:30 PM   #5 (permalink)
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Default Re: Bold 9700 camera's gone black

Unfortunately nothing like that.
I can't pinpoint any kinda trauma or mishap whatsoever.

I remember using it the night before
to light my way into the kitchen
after coming home from work late
and then forgetting to charge the battery.

So at work the next day, when I was
trying to take a photo, it showed up black.
I thought it was just a low-battery issue.

It hasn't worked at all since then.
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Old 12-20-2012, 06:18 PM   #6 (permalink)
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Default Re: Bold 9700 camera's gone black

It could be a corrupt software installation.

You may want to back it up, wipe the device out with BBSAK or JL_CMDER and reinstall the latest Operating System.

Latest versions (5.0 and 6.0) are located here -> http://www.blackberryforums.com/gene...ussion-bold-2/
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Old 12-20-2012, 06:23 PM   #7 (permalink)
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Default Re: Bold 9700 camera's gone black

I will try to do that.

Thanks for all who replied and inquired.
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Old 01-29-2013, 04:46 AM   #8 (permalink)
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Default Re: Bold 9700 camera's gone black

I've encountered the same problem with mine. Did anything work for you @jelsonle ?
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