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jsieradzki 12-28-2012 11:26 AM

I have a problem :s
Recently my trackpad stopped working on my Blackberry Curve 9300 and I called my provider for details on how to fix it and he said the first step to take was to update my device, however I updated my device via my computer and when I rebooted my Blackberry after the update, there was a message that popped up for me to agree to not misuse any of RIM's software. However I can not scroll down to accept this which makes my phone unusable as I am stuck on this screen. Could anyone help please?
Many thanks,
Jake Sieradzki

aiharkness 12-28-2012 11:58 AM

Re: I have a problem :s
I'm not sure how you would accept the agreement in your situation. I imagine you've opened the menu, or tried to see if there is a menu, and accept from there? Sometimes you can navigate a menu using the keyboard and typing the first letter of a menu selection, and then the return key. But I don't know if that is any help here. And even if you get beyond that screen, you still have a non-functioning trackpad.

You can look at replacing the trackpad yourself. One can usually find a how to video on you tube, and sometimes the parts vendors have video on their sites.
Posted via Mobile

jsieradzki 12-28-2012 12:18 PM

Re: I have a problem :s
Thanks very much for your reply, in this case, I've tried using the Blackberry button many times to reach the menu but no menu appears. The only thing I seem able to do is to press the green call button to open up the phone in the background and then close it with the red clear button.

And using my phone is surprisingly easy without a trackpad as there are many shortcuts like the one you suggested to move around the blackberry :)

aiharkness 12-28-2012 02:33 PM

Re: I have a problem :s
I have one other thought but not sure. Try doing a full restore from a backup. See if you are still presented with that screen.

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