BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   BlackBerry Help (http://www.blackberryforums.com/blackberry-help/)
-   -   Blackberry Syncing when in sleep/lock mode (http://www.blackberryforums.com/blackberry-help/263083-blackberry-syncing-when-sleep-lock-mode.html)

johndBB 01-08-2013 10:42 AM

Blackberry Syncing when in sleep/lock mode
 
Hi All,

I have a quick query and wonder if you can help. We have a number of Blackberry handsets connected to a hosted BES which is held off site. The problem we have is a number of handsets for some reason are not accepting the Blackberry security passwords. If it was just 1 or 2 I would put it down to the user just forgetting the password. However we now have approx 15!. Our supplier is telling us the Blackberry handsets are not syncing to the BES. I have check with Vodafone and Orange and the numbers are live on the network. I have also tried a hard reboot and swapping sim cards, but no joy. I have noticed however that most of them are showing edge in lower case! From my limited understanding all BES tariffs show network coverage in upper case.

Does anyone know if a Blackberry is in "sync" mode with a BES when in sleep/screen lock mode?

Many thanks in advance

John

knottyrope 01-08-2013 02:54 PM

Re: Blackberry Syncing when in sleep/lock mode
 
Quote:

Originally Posted by johndBB (Post 1795791)
Hi All,

I have a quick query and wonder if you can help. We have a number of Blackberry handsets connected to a hosted BES which is held off site. The problem we have is a number of handsets for some reason are not accepting the Blackberry security passwords. If it was just 1 or 2 I would put it down to the user just forgetting the password. However we now have approx 15!. Our supplier is telling us the Blackberry handsets are not syncing to the BES. I have check with Vodafone and Orange and the numbers are live on the network. I have also tried a hard reboot and swapping sim cards, but no joy. I have noticed however that most of them are showing edge in lower case! From my limited understanding all BES tariffs show network coverage in upper case.

Does anyone know if a Blackberry is in "sync" mode with a BES when in sleep/screen lock mode? YES

Many thanks in advance

John

if in lower case edge they lost their dataplan and the carrier might have done this

also do a battery pull just in case to see if it comes back


All times are GMT -5. The time now is 04:16 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.