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-   -   Blackberry Bold 9790 Power Problems (http://www.blackberryforums.com/blackberry-help/263278-blackberry-bold-9790-power-problems.html)

CtkingCrown 01-22-2013 09:31 PM

Blackberry Bold 9790 Power Problems
 
My blackberry 9790 is acting very weirdly. When i charge my phone,it would increase by large amounts or just skip too 100% charge,however when i stop charging it,and use it for a few minutes,the charge will start dropping rapidly will usually go to yellow but sometimes red and shut off my radio use. I replaced the battery but that didn't solve the problem. Also my blackberry will restart multiple times a day. Usually its in my pocket and im just sitting there,i take it out and its restarting. Is there a software problem or something that i need to know about? Please help :cry:

bisleri 01-22-2013 10:11 PM

Re: Blackberry Bold 9790 Power Problems
 
Did you dropped the device? Try to update OS.

CtkingCrown 01-22-2013 10:16 PM

Re: Blackberry Bold 9790 Power Problems
 
Quote:

Originally Posted by bisleri (Post 1797039)
Did you dropped the device? Try to update OS.

I may have dropped tossed it from a 3 foot range a few times onto my couch but thats it,i will try to update the os and see wat happends.

bisleri 01-22-2013 10:58 PM

Re: Blackberry Bold 9790 Power Problems
 
After update OS that will not solved your problem then it's a hardware problem.

CtkingCrown 01-22-2013 11:02 PM

Quote:

Originally Posted by bisleri (Post 1797042)
After update OS that will not solved your problem then it's a hardware problem.

What do I do if its a hardware problem?
Posted via BlackBerryForums.com Mobile

bisleri 01-22-2013 11:04 PM

Re: Blackberry Bold 9790 Power Problems
 
go to authorized BB service center.

dc/dc 01-23-2013 07:28 AM

Re: Blackberry Bold 9790 Power Problems
 
Quote:

Originally Posted by bisleri (Post 1797044)
go to authorized BB service center.

Please stop "helping". You're not. In the United States and Canada, there are no special BlackBerry Service Centres.

Quote:

Originally Posted by CtkingCrown (Post 1797043)
What do I do if its a hardware problem?
Posted via BlackBerryForums.com Mobile

If a software update does not fix the issue, please visit a Mobilicity store to have your device repaired or replaced.

CtkingCrown 02-12-2013 09:58 PM

Re: Blackberry Bold 9790 Power Problems
 
I updated my OS already to the latest version,but now it restarts even more. Do u know what in the hardware specificaly is damaged or that i need to replace?

dc/dc 02-13-2013 06:54 AM

Re: Blackberry Bold 9790 Power Problems
 
Quote:

Originally Posted by CtkingCrown (Post 1799200)
I updated my OS already to the latest version,but now it restarts even more. Do u know what in the hardware specificaly is damaged or that i need to replace?

No, I don't know what's damaged as I don't have your device. Do what I already suggested:

Quote:

Originally Posted by dc/dc (Post 1797062)
If a software update does not fix the issue, please visit a Mobilicity store to have your device repaired or replaced.



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