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Old 01-22-2013, 09:31 PM   #1 (permalink)
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Default Blackberry Bold 9790 Power Problems

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My blackberry 9790 is acting very weirdly. When i charge my phone,it would increase by large amounts or just skip too 100% charge,however when i stop charging it,and use it for a few minutes,the charge will start dropping rapidly will usually go to yellow but sometimes red and shut off my radio use. I replaced the battery but that didn't solve the problem. Also my blackberry will restart multiple times a day. Usually its in my pocket and im just sitting there,i take it out and its restarting. Is there a software problem or something that i need to know about? Please help
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Old 01-22-2013, 10:11 PM   #2 (permalink)
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Default Re: Blackberry Bold 9790 Power Problems

Did you dropped the device? Try to update OS.
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Old 01-22-2013, 10:16 PM   #3 (permalink)
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Default Re: Blackberry Bold 9790 Power Problems

Quote:
Originally Posted by bisleri View Post
Did you dropped the device? Try to update OS.
I may have dropped tossed it from a 3 foot range a few times onto my couch but thats it,i will try to update the os and see wat happends.
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Old 01-22-2013, 10:58 PM   #4 (permalink)
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Default Re: Blackberry Bold 9790 Power Problems

After update OS that will not solved your problem then it's a hardware problem.
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Old 01-22-2013, 11:02 PM   #5 (permalink)
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Quote:
Originally Posted by bisleri View Post
After update OS that will not solved your problem then it's a hardware problem.
What do I do if its a hardware problem?
Posted via BlackBerryForums.com Mobile
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Old 01-22-2013, 11:04 PM   #6 (permalink)
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Default Re: Blackberry Bold 9790 Power Problems

go to authorized BB service center.
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Old 01-23-2013, 07:28 AM   #7 (permalink)
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Default Re: Blackberry Bold 9790 Power Problems

Quote:
Originally Posted by bisleri View Post
go to authorized BB service center.
Please stop "helping". You're not. In the United States and Canada, there are no special BlackBerry Service Centres.

Quote:
Originally Posted by CtkingCrown View Post
What do I do if its a hardware problem?
Posted via BlackBerryForums.com Mobile
If a software update does not fix the issue, please visit a Mobilicity store to have your device repaired or replaced.
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Old 02-12-2013, 09:58 PM   #8 (permalink)
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Default Re: Blackberry Bold 9790 Power Problems

I updated my OS already to the latest version,but now it restarts even more. Do u know what in the hardware specificaly is damaged or that i need to replace?
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Old 02-13-2013, 06:54 AM   #9 (permalink)
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Default Re: Blackberry Bold 9790 Power Problems

Quote:
Originally Posted by CtkingCrown View Post
I updated my OS already to the latest version,but now it restarts even more. Do u know what in the hardware specificaly is damaged or that i need to replace?
No, I don't know what's damaged as I don't have your device. Do what I already suggested:

Quote:
Originally Posted by dc/dc View Post
If a software update does not fix the issue, please visit a Mobilicity store to have your device repaired or replaced.
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