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Old 01-27-2013, 07:06 PM   #1 (permalink)
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Question Unable to clear emmc.

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Trying to "Clear Data" from device. When I choose "Clear on-board device data" option, I receive an error part way through the process (see attached). If I do not choose that option, the clear finishes without the error.

From what I understand, emmc is built-in memory. Why won't it let me clear it?

Blackberry Tour 9630
Blackberry Desktop Software ver 2.4.0 (17)
Mac OS 10.6
No SD card inserted.
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Unable to clear emmc.-screen-shot-2013-01-27-3.56.41-pm.png  

Last edited by timelessbeing : 01-27-2013 at 07:08 PM.
Old 01-27-2013, 08:12 PM   #2 (permalink)
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Default Re: Unable to clear emmc.

It looks like a memory card error although you said none was installed. Try reading these links for information on memory issues and how to clean it.

KB02318-How to delete all data or all data and applications on the BlackBerry smartphone

KB14745-"Memory card contains error, please use disk checking utility on computer" appears on the Home screen of the BlackBerry smartphone
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Old 01-28-2013, 01:04 AM   #3 (permalink)
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Default Re: Unable to clear emmc.

I managed to clear the phone, but it still doesn't explain the error.
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