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Old 02-20-2013, 09:30 AM   #1 (permalink)
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Default Tour 9630 says "off" on network after firmware upgrade

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This unlocked 9630 was prompting for a device update. It worked fine under Tmobile GMS as unlocked phone. After the upgrade it know says "off" in upper right were it used to say Tmobile.

I have the same blackberry that is working fine and its also a tour, compared the settings and they are the same so I can't figure out what went wrong .....

Any help greatly appreciated.
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Old 02-20-2013, 09:41 AM   #2 (permalink)
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Default Re: Tour 9630 says "off" on network after firmware upgrade

Please consult the device manual for instructions on how to enable the wireless network.
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Old 02-20-2013, 09:47 AM   #3 (permalink)
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Default Re: Tour 9630 says "off" on network after firmware upgrade

that's no help ..... I now how to enable the network

options -> mobile network ->

Like I said I have two blackberry tour 9630's so I have one to compare to that is working on Tmobile just fine .... Its the other one that went through the device upgrade and now it won't connect to the network.

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Originally Posted by dc/dc View Post
Please consult the device manual for instructions on how to enable the wireless network.
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Old 02-20-2013, 09:51 AM   #4 (permalink)
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Default Re: Tour 9630 says "off" on network after firmware upgrade

Never mind .... just had to go to manage connections .... problem solved
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Old 02-20-2013, 10:42 AM   #5 (permalink)
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Default Re: Tour 9630 says "off" on network after firmware upgrade

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Originally Posted by mackconsult View Post
that's no help ..... I now how to enable the network
Don't be ungrateful. You did not state what troubleshooting steps you'd already taken, so we always have to start at the beginning.
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Old 02-23-2013, 12:59 PM   #6 (permalink)
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Default Re: Tour 9630 says "off" on network after firmware upgrade

I had a few other comments but all i will say is WOW
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