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Old 02-27-2013, 08:02 PM   #1 (permalink)
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Default bb torch 9810 unable to use wifi

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I recdntly moved to guatemala from the US. I have a bb torch 9810 which was from at&t. When i arrived in Guatemala i unlocked my phone. During the time before i unlocked it, i was able to connect to wifi and use the internet.

Now im under claro prepaid service.

My phone was working great, i did an upgrade and i started to have troubles. My id wasnt getting recognized after the upgrade i did some searching and i found some help saying i needed to restore to factory settings. I wasnt to happy about loosing everything so i just used my phone like that without being able to go into the bb app world. But i was able to go into the internet through wifi and talk to people on whats app. I finally decided to do the restore to factory settings option so i csn hsve acces to the app work, now that I did that i cannot connect to my wifi network and access the internet. I do have the little bb symbol at the top and a strong network and wifi connection.

Looks like the id problem was solved now the wifi problem came up. Please help.

I need to connect to whatsapp thats how i keep in contact with everyone in the US. Specially my GF.

Ive gone to options>device>advance system settings>houst routing table>menue>register now....and i do get the email saying my device has been registered. But nothing. Cant access the internet yet.

Idk what else todo plz help.

Last edited by lfe9 : 02-27-2013 at 08:27 PM.
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Old 02-27-2013, 09:31 PM   #2 (permalink)
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Default Re: bb torch 9810 unable to use wifi

112 views and no one can help :( :(
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Old 02-27-2013, 11:24 PM   #3 (permalink)
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Default Re: bb torch 9810 unable to use wifi

In order to use the Wifi you must have a BlackBerry Data plan. Claro prepaid will not do it.
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Old 02-27-2013, 11:52 PM   #4 (permalink)
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Default Re: bb torch 9810 unable to use wifi

Before i did the security wipe, it was working fine. I was able to use wifi and my whatsapp application even if i didnt have minutes. Right now, i put some minutes on my phone and i have bbsocial activated, and since i did the security wipe, i had to re register my whatsapp and it gives me a message "verification requieres wifi or cellular data connection, but we couldnt find either one." my fb is working, bbmessenger is working, bbapp world isnt, and browser istn either.

Any suggestions? Or other ideas?
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Old 02-28-2013, 03:20 AM   #5 (permalink)
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Default Re: bb torch 9810 unable to use wifi

There must have been "Service Books" on it which allowed for that, or the prior carrier wasn't quite so particular.
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Old 02-28-2013, 08:05 AM   #6 (permalink)
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Default Re: bb torch 9810 unable to use wifi

And a "bbsocial" is not a BlackBerry data plan.
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Old 02-28-2013, 09:27 AM   #7 (permalink)
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Default Re: bb torch 9810 unable to use wifi

Any way i can get those service books back?
Or am i just basically out of luck?
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Old 02-28-2013, 12:01 PM   #8 (permalink)
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Default Re: bb torch 9810 unable to use wifi

You need a BlackBerry data plan.
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