BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   BlackBerry Help (
-   -   Torch 9800 wont turn on (

KMpuggy 03-03-2013 08:36 PM

Torch 9800 wont turn on
Hi people, hopefully i can get some help with this as its been driving me nuts. This is my daughters phone which i brought her for xmas and yesterday it started playing silly buggers and now it just wont turn on.

When i hold the power button down, no light or anything. If i pop the battery out and put it back in, red light shows for 5-10 seconds and thats it, nothing on the screen and if i hold the power button down nothing, no light or anything.

If i plug it into my PC via USB all i get is a red light on the phone and the usb connecting sound, first time is says its installing driver, driver installed and then the usb disconnecting sound. If i leave it plugged into my computer then it just keeps going through that cycle, usb sound of connect with red light on the phone, 10-20s later, usb disconnect sound.

I tried following the "how to reload the operating system" tutorial to no avail. I get to the point where it says updating device, its loads the jvm and system software and gets stuck on "wait for device initialization" and i get the command prompt pop up which says, "Application loader was unable to connect with your device, please reconnect your device, enter password and click retry" All the while why the phones connected and going through that process its making that usb sound of it connecting and disconnecting. Ive tried on 2 different computers and using 3 different usb cables.

Any help would be much appreciated.

tsac 03-03-2013 08:49 PM

Re: Torch 9800 wont turn on
If it was dropped, got wet ( even a small amount) or the battery was allowed to completely drain what your seeing could happen.
If your very lucky it is just a dead battery. Worse, she dropped it or got it wet.

any idea?

KMpuggy 03-03-2013 09:03 PM

Re: Torch 9800 wont turn on
By holding on the power button for a bit while it was plugged into usb i got a full battery icon appear on the phones screen with a yellow flash in the middle, thats all tho.

I will ask her 2moro if she dropped/threw it, got it wet or if she done anything with it what might of made it go like this.

tsac 03-03-2013 09:09 PM

Re: Torch 9800 wont turn on
Best hope is the battery is defective. Most kids run it down to the bottom and ALL cell phones use LI type batterys and if allowed to drain below 25% a few times they loose power quick and eventually wont charge. If she tells you it was allowed to drain then the easiest is to replace the battery or if you can borrow one to test.
Also some USB ports on PC's wont charge properly if they are in a hub. It needs to be plugged into a full non hub port.

Good Luck

KMpuggy 03-03-2013 09:13 PM

Re: Torch 9800 wont turn on
I will ask if one of her mates has a spare battery she could test. Its plugged into my laptop usb on the side not via a hub so i thought that should be fine. If i plug it in without any battery i get the no battery icon on the screen and thats it.


"edit" one last thing. If the phones sitting there on its own without me touching it with the battery in and not plugged into computer. Say every 30 secs the red light comes on for around 5 secs then goes off again like its trying to turn itself on, just repeating that over and over.

All times are GMT -5. The time now is 11:47 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.