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-   -   BBM and email not working, but able to browse internet? (http://www.blackberryforums.com/blackberry-help/263895-bbm-email-not-working-but-able-browse-internet.html)

kirkai9 03-26-2013 05:14 PM

BBM and email not working, but able to browse internet?
 
Hello all,

My aunty is currently visiting and has recently purchased an Orange Pay as You Go Sim. The back of the package suggests it is a 'Retail Combi PAYG pack'.

Since activating the SIM, she is able to:

Make and receive calls.
Browse the internet.
Send SMS.

She is UNABLE to:

Use BBM
Send emails.

When I try to send an email the message status is 'service blocked'. Does my aunty require an additional BIS package/bundle? If this was the case, I would have thought she would have been unable to browse the internet, but she can? BBM does work when connected to Wi-Fi. Do any settings need to be changed on the phone?

Any help would be appreciated.

Thanks!!

fourstringfuror 03-26-2013 05:27 PM

Re: BBM and email not working, but able to browse internet?
 
She does need a BlackBerry data plan, whatever name that takes in your area.


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