BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-26-2013, 05:14 PM   #1 (permalink)
New Member
 
Join Date: Mar 2013
Model: 9320
PIN: N/A
Carrier: giffgaff
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BBM and email not working, but able to browse internet?

Please Login to Remove!

Hello all,

My aunty is currently visiting and has recently purchased an Orange Pay as You Go Sim. The back of the package suggests it is a 'Retail Combi PAYG pack'.

Since activating the SIM, she is able to:

Make and receive calls.
Browse the internet.
Send SMS.

She is UNABLE to:

Use BBM
Send emails.

When I try to send an email the message status is 'service blocked'. Does my aunty require an additional BIS package/bundle? If this was the case, I would have thought she would have been unable to browse the internet, but she can? BBM does work when connected to Wi-Fi. Do any settings need to be changed on the phone?

Any help would be appreciated.

Thanks!!
Offline  
Old 03-26-2013, 05:27 PM   #2 (permalink)
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Q10
OS: 10.3.1
Carrier: VZW
Posts: 1,058
Post Thanks: 36
Thanked 77 Times in 65 Posts
Default Re: BBM and email not working, but able to browse internet?

She does need a BlackBerry data plan, whatever name that takes in your area.
__________________
"The price of liberty is eternal vigilance." -Thomas Jefferson
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BBM and email not working, but able to browse internet?
Thread Thread Starter Forum Replies Last Post
BBM - wrong email address PimpYoda BlackBerry Help 1 02-01-2013 10:47 PM
email and bbm not working again! ianbrooksy BlackBerry Help 3 07-11-2012 07:54 PM
email and bbm not working again! ianbrooksy General 9900 Series Discussion - Bold Touch 1 07-11-2012 06:32 PM
Curve 9360 BBM & Email not working christinecheongAC BlackBerry Help 2 06-14-2012 08:52 PM

1 -OKUMA FLASH MEMORY CARD 8MB CIRCUIT board 1911-2805 E4809-436-094-A A911-2805
$127.51
1 -OKUMA FLASH MEMORY CARD 8MB CIRCUIT board 1911-2805 E4809-436-094-A A911-2805 pictureAT&T GoPhone - Samsung Galaxy Express 3 4G LTE with 8GB Memory Prepaid CellPhone
$99.0
AT&T GoPhone - Samsung Galaxy Express 3 4G LTE with 8GB Memory Prepaid CellPhone pictureHITACHI FANUC BMU 256-1 A87L-0001-0017 CNC BUBBLE MEMORY BOARD GUARANTEED
$25.0
HITACHI FANUC BMU 256-1 A87L-0001-0017 CNC BUBBLE MEMORY BOARD GUARANTEED pictureMicro SD TF Storage Board Memory Card Shield Module SPI For Arduino Portable NEW
$0.01
Micro SD TF Storage Board Memory Card Shield Module SPI For Arduino Portable NEW pictureSiemens Simatic S5 6ES5 377-0AB21 / 6ES5377-0AB21 Memory Sub Module E: 04
$1.31
Siemens Simatic S5 6ES5 377-0AB21 / 6ES5377-0AB21 Memory Sub Module E: 04 picture






Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.