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Old 03-26-2013, 05:14 PM   #1 (permalink)
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Default BBM and email not working, but able to browse internet?

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Hello all,

My aunty is currently visiting and has recently purchased an Orange Pay as You Go Sim. The back of the package suggests it is a 'Retail Combi PAYG pack'.

Since activating the SIM, she is able to:

Make and receive calls.
Browse the internet.
Send SMS.

She is UNABLE to:

Use BBM
Send emails.

When I try to send an email the message status is 'service blocked'. Does my aunty require an additional BIS package/bundle? If this was the case, I would have thought she would have been unable to browse the internet, but she can? BBM does work when connected to Wi-Fi. Do any settings need to be changed on the phone?

Any help would be appreciated.

Thanks!!
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Old 03-26-2013, 05:27 PM   #2 (permalink)
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Default Re: BBM and email not working, but able to browse internet?

She does need a BlackBerry data plan, whatever name that takes in your area.
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