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Old 03-30-2013, 02:07 PM   #1 (permalink)
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Default Blackberry 9700 will not synch with outlook calendar

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BB desktop manager detects the BB OK, starts to synch with the desktop calendar (outlook 2007) and crashes with the error message 'an error has occurred during an attempt to access a device database record'

How do I fix this?
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Old 03-30-2013, 02:15 PM   #2 (permalink)
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Default Re: Blackberry 9700 will not synch with outlook calendar

The calendar on the BB is corrupted. If you have a backup from a previous sync, it may be easier to do a wipe and reload from the backup.
is this the only thing your doing when it fails?
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Old 03-30-2013, 02:16 PM   #3 (permalink)
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Default Re: Blackberry 9700 will not synch with outlook calendar

Sounds like some glitch in the database, either in the file on the computer or the calendar database on the device. You may be able to diagnose the exact location from the sync log. Alternative is to look at the calendar in row and column view and search for empty records, odd characters, etc. Worst case, you may want to try clearing the calendar database on the device and re-sync.
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