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-   -   Compatibility issue (http://www.blackberryforums.com/blackberry-help/263995-compatibility-issue.html)

jmt356 04-05-2013 11:42 AM

Compatibility issue
 
I have a Blackberry 8310 Curve that I have been using with Blackberry Desktop Manager 4.5.0 B016 Multilanguage with Media Manager on Windows 7. I then switched to a new computer running Windows 8. Blackberry Desktop Manager 4.5.0 B016 Multilanguage with Media Manager installed without any problems, but now I cannot connect my Blackberry to my computer. After I enter the password, there is a long delay that goes unresolved.
Is Blackberry Desktop Manager 4.5.0 B016 Multilanguage with Media Manager compatible with Windows 8? If so, what can be causing this problem?

tsac 04-05-2013 08:20 PM

Re: Compatibility issue
 
you need to do some upgrading on the DM software.

KB32926-Support for BlackBerry Desktop Software on Microsoft Windows 8

jmt356 04-06-2013 01:17 PM

Re: Compatibility issue
 
Thank you. According to that link, I should have
BlackBerry Desktop Software 7.1. I currently have Blackberry Desktop Manager 4.5.0 B016 Multilanguage with Media Manager.

Do you know have the link for downloading BlackBerry Desktop Software 7.1?

Many thanks

NJBlackBerry 04-06-2013 01:27 PM

Re: Compatibility issue
 
Let me google that for you

jmt356 04-07-2013 03:01 AM

Re: Compatibility issue
 
Something very strange is happening. I uninstalled v4.5 and then downloaded and installed v7.1. Yet on the Blackberry Desktop Software home screen, v4.5.0.174 is displaying under Software version. How can this be explained??

Then I connect my Blackberry and an Unlock Blackberry window appears asking for the Blackberry password. I enter it and an Initializing Device window appears indefinitely. I have been waiting 52 minutes and still nothing has occurred.

I already had .NET Framework 3.5 enabled in my control panel before I installed v7.1.

Any ideas???

jmt356 04-07-2013 04:46 AM

Re: Compatibility issue
 
I think I may have found a workaround:
- When launching Blackberry Desktop Software, the Unlock the Blackberry window automatically appears. X out of it.
- Click Connect to Device on the bottom right of the Blackberry Desktop Software.


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