04-19-2013, 05:16 AM
Join Date: Apr 2013
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| | Speed dial keys locked to O2
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Bought a 9320 for my wife, she is not so good with technology and the speed keys are ideal to put friends and family on.
On o2, PAYG, and o2 have taken over 9 of the speed dial keys with their services.
I have used a 9700 for 3 years so can get around a BB ok, but although it is possible to edit normal speed dial keys on the 9320, the O2 service ones do not have an 'edit' on the menu when pressing the BB key.
They cannot be deleted or moved, I have contacted O2 customer service, been to an O2 shop and worn out 3 O2 guru's.
I have tried a factory reset with the sim removed, after which the offending speed dial keys are gone, on re-inserting the sim and booting up they re-apear as before, if I delete them from the sim card they are still there on speed dial and trying the sim in another phone shows that they are still present on the sim.
O2 has hijacked 9 of my wife's speed dial keys - HELP