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KhloeiGingerNinja

04-29-2013 12:54 PM

BlackBerry Curve 9300 keeps restarting

My BB keeps restarting, and when I go to type in my password, it freezes for about 10 seconds then restarts. This happens continuously until I take the battery out. My battery is fairly new, and is a BlackBerry battery. I haven't dropped it, or got it wet, or exposed it to extreme heat or cold. Is anyone able to help, I am at my wits end.....!

aiharkness

04-29-2013 06:55 PM

Re: BlackBerry Curve 9300 keeps restarting

Try removing the media card. If that is not it, see if you can boot in safe mode. KB17877-How to start a BlackBerry smartphone in Safe Mode

If you can boot in safe mode at least you will be able to back up. Do that first. Then delete the last few apps you installed and do a battery pull. Or, you may just want to reinstall the OS.

Deleting problem apps may be the fix. If it were me I would reinstall the OS, unless the problem turns out to be the media card.

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