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Old 05-05-2013, 10:17 AM   #1 (permalink)
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Unhappy in setup, Email Accounts button does nothing

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Trying to setup my email in my new (used) 9310, when I click on "Email Accounts" in the setup menu absolutely nothing happens. Other setup menus work fine.

I previously had my email setup on a 8350. But I got the 9310, activated it (switched) on the verizon web page. The phone now works. Should I have done something with that old BB before I activated my new one?

thanks for any advice!
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Old 05-05-2013, 12:36 PM   #2 (permalink)
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Default Re: in setup, Email Accounts button does nothing

You have to make sure you have a data plan associated with the 9310. You won't be able to do this if the previous owner did not disassociate his old data plan with that device. If this is the case, contact the previous owner and ask him to remove the old device from his account.

You must also make sure there is not an old IT Policy from past corporate use still on the device.
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Old 05-05-2013, 02:02 PM   #3 (permalink)
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Default Re: in setup, Email Accounts button does nothing

Thanks very much for your suggestion, I do have a data plan on my Verizon account for this line, and I can browse the web so I think that would mean that I'm getting data? What really doesn't make sense is that clicking the "Email Accounts" button in setup does nothing at all. No error messages or anything.

I don't think there's any old IT policies, under "security status information" it says "No Services"

Is there anything in Service Book I should look for that might be causing the problem?
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Old 05-05-2013, 02:44 PM   #4 (permalink)
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Default Re: in setup, Email Accounts button does nothing

Quote:
Originally Posted by nykije View Post
Thanks very much for your suggestion, I do have a data plan on my Verizon account for this line, and I can browse the web so I think that would mean that I'm getting data? What really doesn't make sense is that clicking the "Email Accounts" button in setup does nothing at all. No error messages or anything.

I don't think there's any old IT policies, under "security status information" it says "No Services"

Is there anything in Service Book I should look for that might be causing the problem?
You need to ensure that your data plan is BlackBerry-specific or you are on Share Everything.
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Old 05-05-2013, 02:58 PM   #5 (permalink)
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Default Re: in setup, Email Accounts button does nothing

I am on a share everything, but that plan worked fine for my previous BB.
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Old 05-05-2013, 03:49 PM   #6 (permalink)
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Default Re: in setup, Email Accounts button does nothing

So, you have a BlackBerry data plan on your line and best you know it is all setup correctly on the carrier end. No IT policy. You are using the BlackBerry browser on the mobile network? BBM works? ... Have you tried resending service books yet?
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Old 05-06-2013, 09:37 PM   #7 (permalink)
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Default Re: in setup, Email Accounts button does nothing

Thanks, how do I resend service books?

btw, I went and activated my old blackberry with verizon (8530 BB os5) and email still works fine on that one. Meanwhile I security wiped the new 9310 os7. The email button will then take me to an enterprise email activation screen. But as soon as I register the new 9310 phone again on verizon the email setup button again becomes inactive.

thanks again for any suggestions!
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Old 05-07-2013, 04:57 PM   #8 (permalink)
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Default Re: in setup, Email Accounts button does nothing

Make sure your old BlackBerry is de-registered from your account. You might need to call Verizon to make sure. You can only have one BlackBerry on a BlackBerry data plan at a time.
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Old 05-08-2013, 01:58 AM   #9 (permalink)
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Default Re: in setup, Email Accounts button does nothing

are your bis suport?
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Old 05-08-2013, 06:06 AM   #10 (permalink)
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Default Re: in setup, Email Accounts button does nothing

Quote:
Originally Posted by buyungsandy View Post
are your bis suport?
BIS always supports Twitter.
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