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-   -   BB Dsoftware does not see my BB (http://www.blackberryforums.com/blackberry-help/264500-bb-dsoftware-does-not-see-my-bb.html)

melonidas 06-12-2013 07:54 AM

BB Dsoftware does not see my BB
 
Hello,

I have connected my bb to the laptob through usb cable but Desktop software does not recognice it. Also when I go to device manager, bb icon seems flagged or incorrectly installed. I have also tried bluetooth conection but my comp 'thosiba satellite' dont seem to have it. I have also tried connecting the bb via other usb ports, but rewardless also.

waiting for your advice,
javier

dc/dc 06-12-2013 08:24 AM

Re: BB Dsoftware does not see my BB
 
Please try re-installing the software. Also, try a different USB cable.

tsac 06-13-2013 08:26 PM

Re: BB Dsoftware does not see my BB
 
Try these links.


KB28443-BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB



KB28444-The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station


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