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-   -   blackberry ID security question loop (http://www.blackberryforums.com/blackberry-help/264735-blackberry-id-security-question-loop.html)

cncx 07-10-2013 04:42 AM

blackberry ID security question loop
 
I forgot the password to my Blackberry ID. I get to the password reset, and it asks me a security question I have never seen in my life.

After answering it wrong several times, I get a link to reset my password via email BUT it still asks for this mystery security question, which I don't know because I answered it wrong and which is why I got the password link reset in the first place.

is there not a way to reset my blackberry ID via email without knowing the answer to the security question?

Motorcycle Mama 07-10-2013 05:43 AM

Re: blackberry ID security question loop
 
That would defeat the purpose of the security.

If you can't remember the security question, then you likely are going to need to create a new BlackBerry ID.

forgot app password and secret question - BlackBerry Support Community Forums

How do I reset my lost or forgotten BlackBerry ID password? - User Guide - BlackBerry ID

cncx 07-10-2013 07:33 AM

Re: blackberry ID security question loop
 
I see your point but many other services provide a password reset via email, which I have access to. thanks anyway!

Motorcycle Mama 07-10-2013 05:21 PM

Re: blackberry ID security question loop
 
"Many other services" are different from BlackBerry.


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