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Old 07-10-2013, 04:42 AM   #1 (permalink)
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Default blackberry ID security question loop

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I forgot the password to my Blackberry ID. I get to the password reset, and it asks me a security question I have never seen in my life.

After answering it wrong several times, I get a link to reset my password via email BUT it still asks for this mystery security question, which I don't know because I answered it wrong and which is why I got the password link reset in the first place.

is there not a way to reset my blackberry ID via email without knowing the answer to the security question?
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Old 07-10-2013, 05:43 AM   #2 (permalink)
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Default Re: blackberry ID security question loop

That would defeat the purpose of the security.

If you can't remember the security question, then you likely are going to need to create a new BlackBerry ID.

forgot app password and secret question - BlackBerry Support Community Forums

How do I reset my lost or forgotten BlackBerry ID password? - User Guide - BlackBerry ID
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Old 07-10-2013, 07:33 AM   #3 (permalink)
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Default Re: blackberry ID security question loop

I see your point but many other services provide a password reset via email, which I have access to. thanks anyway!
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Old 07-10-2013, 05:21 PM   #4 (permalink)
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Default Re: blackberry ID security question loop

"Many other services" are different from BlackBerry.
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