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Old 07-28-2013, 08:57 AM   #1 (permalink)
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Unhappy Help me I wiped off my OS !!!

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Hello everyone,
Help me , I need your hep please I wiped off my sister BB Os ,in an attempt to upgrade het Os ,I used BBSAK to do that and it really worked ,when I used the loader to install the new os an error message appear (“The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer” appears when an attempt is made to update BlackBerry Device Software) ok then I tried to download a software using my service provider but it looks like my country service provider is not shown in the list ( I live in Algeria) then I tried to reload my os from that wiper I used and the same probem occurs
please please please help me help if my sister found out that I mess with her phone ,I will be in a big trouble .So, please please help me.
Thanks in advance
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Old 07-28-2013, 09:01 AM   #2 (permalink)
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Default Re: Help me I wiped off my OS !!!

hey I have an idea please can someone of you upgrade my Os from his country you maybe using team viewer or ........... help me help me
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Old 07-28-2013, 10:17 AM   #3 (permalink)
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Default Re: Help me I wiped off my OS !!!

You need to be more patient. We're all volunteers here, and not everyone is online at the same time. What model of device is having the issue?
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Old 07-28-2013, 04:51 PM   #4 (permalink)
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Default Re: Help me I wiped off my OS !!!

hey Rambo47 can you help me ?
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Old 07-28-2013, 05:43 PM   #5 (permalink)
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Default Re: Help me I wiped off my OS !!!

Answer the question. What model of device is having the problem?
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Old 07-28-2013, 06:12 PM   #6 (permalink)
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Default Re: Help me I wiped off my OS !!!

Quote:
Originally Posted by dc/dc View Post
Answer the question. What model of device is having the problem?
bb 9650
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Old 07-28-2013, 08:04 PM   #7 (permalink)
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Default Re: Help me I wiped off my OS !!!

Read this thread and follow the instructions EXACTLY AS WRITTEN:
Latest OS: 9650 v6.0.0.3049/6.0.0.706 (Multilanguage) - Sprint
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Old 07-28-2013, 11:25 PM   #8 (permalink)
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Default Re: Help me I wiped off my OS !!!

That's the way to fix it. It's all spelled out in simple step-by-step instructions. It's a very fixable problem. The great thing about BlackBerrys is that they are rarely nuked for good.
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Old 07-29-2013, 06:42 AM   #9 (permalink)
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Default Re: Help me I wiped off my OS !!!

yes I did the same steps really carefully but when click next on the uploader this error messgae appear The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computerxxx8221; appears when an attempt is made to update BlackBerry Device Software
Although i downloaded the right DM for my phone .
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Old 07-29-2013, 06:47 AM   #10 (permalink)
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Default Re: Help me I wiped off my OS !!!

Try deleting the vendor file. Either you haven't done this, or the version of the OS you downloaded does not match what device you are using.
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Old 07-29-2013, 08:37 AM   #11 (permalink)
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Post Re: Help me I wiped off my OS !!!

The os version I downloaded it match my device .Firstable I have to download blackberry desktop manager , so ,where can I downloaded it from the official bb website or using my service provider
and what is the difference between desktop software or device software ?
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Old 07-29-2013, 09:14 AM   #12 (permalink)
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Default Re: Help me I wiped off my OS !!!

Desktop Software interacts with you device and PC/Mac. Installs on your PC.

Device Software installs on your device, and runs your BlackBerry.

Desktop Software may be downloaded from this link. Desktop Software Download
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Old 07-29-2013, 03:38 PM   #13 (permalink)
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Default Re: Help me I wiped off my OS !!!

And be sure to delete ALL the vendor.xml files from the computer after you install the device OS to the computer but BEFORE you install in on the phone.
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Old 07-29-2013, 07:47 PM   #14 (permalink)
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Default Re: Help me I wiped off my OS !!!

I can't find any apploader file .
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Old 07-30-2013, 04:41 PM   #15 (permalink)
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Default Re: Help me I wiped off my OS !!!

Where did you look?
Did you INSTALL the device OS to the computer by running the file that was downloaded?
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Old 08-01-2013, 10:40 PM   #16 (permalink)
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Default Re: Help me I wiped off my OS !!!

Quote:
Originally Posted by Motorcycle Mama View Post
Where did you look?
Did you INSTALL the device OS to the computer by running the file that was downloaded?
yes I did everthing
I installed the DM from BB official website
then I finished all the other steps
I installed the OS
for your information now my bb does not have any OS it is empty ,there is a white screen on my phone .
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Old 08-02-2013, 05:05 AM   #17 (permalink)
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Default Re: Help me I wiped off my OS !!!

A white screen indicates that your device is damaged beyond repair. Buy a new device.
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Old 08-02-2013, 01:39 PM   #18 (permalink)
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Default Re: Help me I wiped off my OS !!!

Quote:
Originally Posted by dc/dc View Post
A white screen indicates that your device is damaged beyond repair. Buy a new device.
ut the white screen showed up after I wiped my os it means that the white screen shows that there is no os
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Old 08-02-2013, 03:04 PM   #19 (permalink)
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Default Re: Help me I wiped off my OS !!!

Is there a JVM error on the white screen? 507 JVM Error?
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Old 08-03-2013, 08:00 PM   #20 (permalink)
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Default Re: Help me I wiped off my OS !!!

Quote:
Originally Posted by jsconyers View Post
Is there a JVM error on the white screen? 507 JVM Error?
507 JVM error lasted on my screen for days but now is gone , so its just
Like it is turned off

Last edited by Thementallist : 08-03-2013 at 08:06 PM.
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