BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   BlackBerry Help (http://www.blackberryforums.com/blackberry-help/)
-   -   Bold 9790 rebooting and software needed (http://www.blackberryforums.com/blackberry-help/264923-bold-9790-rebooting-software-needed.html)

pierrefarah 07-31-2013 09:34 AM

Bold 9790 rebooting and software needed
 
Dear All,

Im new here and i have a problem with my Bold 9790

It reboots about twice a day and cant get to start up.

So every single day i have to use the bb desktop manager to make an software update so my it will work for about 6 hours then it reboots again and cant

ZombieBerry 07-31-2013 09:44 AM

Re: Bold 9790 rebooting and software needed
 
You shouldn't be updating your device everyday. What did you do to your device? Wet? Dropped? Damaged?

Do you see any error messages or spinning clock before your device reboots. After the device reboots, you cannot get it to turn on again without connecting it to your PC and running Desktop Manager to reload the entire OS?

We need a lot more than my device is rebooting every 6 hours to help you.

pierrefarah 07-31-2013 09:59 AM

Re: Bold 9790 rebooting and software needed
 
Hi,

The problem is that i didnt have any problem it rebooted once in my pocket and the cycle began.

never dropped the device no wetness.

no spinning clock before device rebooting it rebbots randomly while im chatting.

yes it doesnt turn on without bein connected to pc and running desktop manager to reload entire OS.

Regards,

ZombieBerry 07-31-2013 10:01 AM

Re: Bold 9790 rebooting and software needed
 
Aside from reloading the complete OS, and wiping the device. You should find a reputable BlackBerry service/repair shop close by and let them take a look at it.
Posted via BlackBerryForums.com Mobile

pierrefarah 07-31-2013 10:02 AM

Re: Bold 9790 rebooting and software needed
 
So do you think its a hardware failure ?

ZombieBerry 07-31-2013 10:15 AM

Re: Bold 9790 rebooting and software needed
 
It certainly sounds like it.
Posted via BlackBerryForums.com Mobile

pierrefarah 07-31-2013 12:15 PM

Re: Bold 9790 rebooting and software needed
 
well thank you so much.

my blackberry is a service shop hope it will b fixed


All times are GMT -5. The time now is 12:03 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.