08-04-2013, 08:21 AM
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| | Re: blackberry torch 9860 loading bar
So you also have the problem that the BlackBerry can't stay on for 20 minutes without shutting off or running out of battery? You indicate this issue may be the battery. So, solve that problem first. Try your battery in another device, if possible, to determine if your battery is bad. Or, try another battery in your device that you know is good and that is fully charged.
If the device does not boot up then you won't be able to back it up. Solve the power question and then wipe the device and reinstall the OS. Hopefully you have a prior backup.
Caveat:. If you dropped the device or got it wet (even a little) all bets are off.