BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   BlackBerry Help (http://www.blackberryforums.com/blackberry-help/)
-   -   Problem with desk top software (http://www.blackberryforums.com/blackberry-help/265122-problem-desk-top-software.html)

AnnMeg 09-03-2013 02:23 PM

Problem with desk top software
 
I had a laptop crash and since then when I try to sync my blackberry curve 8520 I get a rather unspecific error message and the desk top software just closes. I suspect I have to reinstall however when I went to the download site I couldn't see a version of the program for my model of phone. Could anyone point me to the right download?

Thanks
Ann

dc/dc 09-03-2013 02:56 PM

Re: Problem with desk top software
 
Please provide some more details on your laptop.

AnnMeg 09-07-2013 02:11 PM

Re: Problem with desk top software
 
Mt laptop is an HP Pavilion dv6 running windows 7

AnnMeg 09-07-2013 02:41 PM

Re: Problem with desk top software
 
I think I found the right download however when I tried to repair I got the message.
Error 1723 There is a problem with this Windows installer package . A DLL required for this install to complete could not be run....
I then tried removing and reinstalling. That seemed to install, however I am now getting the error "Blackberry Desktop Software has stopped working" as soon as I try to run it.

AnnMeg 09-07-2013 04:33 PM

Re: Problem with desk top software
 
Thanks for your help. I've managed to completely remove and reinstall again and it's working now

tsac 09-08-2013 06:50 PM

Re: Problem with desk top software
 
The error your getting indiacates a possible issue with the application install software but it also could be something you will see on other software so this link may help in the future .

Windows Installer error 1723


All times are GMT -5. The time now is 10:49 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.