BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-03-2013, 02:23 PM   #1 (permalink)
New Member
 
Join Date: Aug 2011
Model: 8520
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Problem with desk top software

Please Login to Remove!

I had a laptop crash and since then when I try to sync my blackberry curve 8520 I get a rather unspecific error message and the desk top software just closes. I suspect I have to reinstall however when I went to the download site I couldn't see a version of the program for my model of phone. Could anyone point me to the right download?

Thanks
Ann
Offline  
Old 09-03-2013, 02:56 PM   #2 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
Post Thanks: 214
Thanked 341 Times in 307 Posts
Default Re: Problem with desk top software

Please provide some more details on your laptop.
__________________
I h8 txtspk.
Offline  
The Following User Says Thank You to dc/dc For This Useful Post:
AnnMeg (09-07-2013)
Old 09-07-2013, 02:11 PM   #3 (permalink)
New Member
 
Join Date: Aug 2011
Model: 8520
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Problem with desk top software

Mt laptop is an HP Pavilion dv6 running windows 7
Offline  
Old 09-07-2013, 02:41 PM   #4 (permalink)
New Member
 
Join Date: Aug 2011
Model: 8520
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Problem with desk top software

I think I found the right download however when I tried to repair I got the message.
Error 1723 There is a problem with this Windows installer package . A DLL required for this install to complete could not be run....
I then tried removing and reinstalling. That seemed to install, however I am now getting the error "Blackberry Desktop Software has stopped working" as soon as I try to run it.
Offline  
Old 09-07-2013, 04:33 PM   #5 (permalink)
New Member
 
Join Date: Aug 2011
Model: 8520
PIN: N/A
Carrier: Vodafone
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Problem with desk top software

Thanks for your help. I've managed to completely remove and reinstall again and it's working now
Offline  
Old 09-08-2013, 06:50 PM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,267
Post Thanks: 65
Thanked 759 Times in 731 Posts
Default Re: Problem with desk top software

The error your getting indiacates a possible issue with the application install software but it also could be something you will see on other software so this link may help in the future .

Windows Installer error 1723
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Online  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Problem with desk top software
Thread Thread Starter Forum Replies Last Post
reload software 507,561,JVM problem etc.. debj RIM Software 22 07-08-2010 05:41 AM
Software using online data problem on OS 5.0 UnderNewbie General 9700 Series Discussion - Bold 2 6 03-27-2010 05:58 AM
Escape Key Problem Hardware or Software? ItsaRaid General 9700 Series Discussion - Bold 2 2 02-10-2010 10:45 PM
Mark Rejhon's Top 7 Most Important BlackBerry Requests for RIM's Growth Success Mark Rejhon General BlackBerry Discussion 15 06-06-2007 03:30 AM
Modem Software - Appears to be a feature of OS 4.0 Mark Rejhon General BlackBerry Discussion 45 11-09-2004 01:42 AM

SHORETEL IP 530 VOIP Silver Phone S2 IP530 Display Shoregear Display Quantity S2
$59.99
SHORETEL IP 530 VOIP Silver Phone S2 IP530 Display Shoregear Display Quantity S2 picture3Com 3C10402B Business Phone IP VoIP Display 3102B 655-0245-01 Base 3102 LOT 3x
$129.0
3Com 3C10402B Business Phone IP VoIP Display 3102B 655-0245-01 Base 3102 LOT 3x pictureSnom 300 VoIP Business Phones
$300.0
Snom 300 VoIP Business Phones pictureMitel Lot 4x 5330 IP5330 VoIP Phone 50005070 56007821 50005804 AS IS
$169.0
Mitel Lot 4x 5330 IP5330 VoIP Phone 50005070 56007821 50005804 AS IS picturePolycom Soundpoint IP550 VoIP SIP Phone 2201-12550-001 IP 550 Display Warranty
$59.99
Polycom Soundpoint IP550 VoIP SIP Phone 2201-12550-001 IP 550 Display Warranty  picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.