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Old 09-03-2013, 02:23 PM   #1 (permalink)
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Default Problem with desk top software

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I had a laptop crash and since then when I try to sync my blackberry curve 8520 I get a rather unspecific error message and the desk top software just closes. I suspect I have to reinstall however when I went to the download site I couldn't see a version of the program for my model of phone. Could anyone point me to the right download?

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Old 09-03-2013, 02:56 PM   #2 (permalink)
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Default Re: Problem with desk top software

Please provide some more details on your laptop.
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Old 09-07-2013, 02:11 PM   #3 (permalink)
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Default Re: Problem with desk top software

Mt laptop is an HP Pavilion dv6 running windows 7
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Old 09-07-2013, 02:41 PM   #4 (permalink)
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Default Re: Problem with desk top software

I think I found the right download however when I tried to repair I got the message.
Error 1723 There is a problem with this Windows installer package . A DLL required for this install to complete could not be run....
I then tried removing and reinstalling. That seemed to install, however I am now getting the error "Blackberry Desktop Software has stopped working" as soon as I try to run it.
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Old 09-07-2013, 04:33 PM   #5 (permalink)
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Default Re: Problem with desk top software

Thanks for your help. I've managed to completely remove and reinstall again and it's working now
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Old 09-08-2013, 06:50 PM   #6 (permalink)
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Default Re: Problem with desk top software

The error your getting indiacates a possible issue with the application install software but it also could be something you will see on other software so this link may help in the future .

Windows Installer error 1723
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