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Old 09-04-2013, 01:08 PM   #1 (permalink)
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Angry Updated my software, emails gone....again!!!

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Like a good boy I updated my software and my settings were changed and my emails disappeared?

I should have known better it did exactly the same last time, I just can't remember how i fixed it.

I reloaded one email account but when I try the other two it says upload fail.

Of course it alway happens when you just about to go on a business trip.

I've only just recovered from updating my desktop software which also didn't work for a month.

This is the last chance for bberry! Can anyone advice?

Tony

Last edited by tonykinghamzzzzzz : 09-04-2013 at 01:15 PM.
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Old 09-04-2013, 01:19 PM   #2 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Its a Torch 9800 btw
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Old 09-04-2013, 01:46 PM   #3 (permalink)
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Default Re: Updated my software, emails gone....again!!!

You are out of luck if you did not back up the device before updating.
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Old 09-04-2013, 04:05 PM   #4 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Thanks but I've not explained my self very well...I had three email accounts on my phone, two of those have gone and can't be added back on....not the emails themselves.

Any advice?

Tony
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Old 09-04-2013, 11:40 PM   #5 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Quote:
Originally Posted by tonykinghamzzzzzz View Post
Thanks but I've not explained my self very well...I had three email accounts on my phone, two of those have gone and can't be added back on....not the emails themselves.

Any advice?

Tony
If the password is unknown, has been lost, forgotten or the original BlackBerry Internet Service account has been deleted, the password will need to be reset in order to reclaim the email address.Once the password has been reset, the BlackBerry email can then be re-added or recreated it.

Contact the wireless service provider to reset the password for the BlackBerry email address.
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Old 09-05-2013, 02:39 AM   #6 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Hi escorts,

Thanks. But I have the passwords and they work on web mail. I had three email accounts sending to my bberry. One gmail, one outlook/hotmail, and one work. After the phone software update, they all disappeared. I could add back on outlook/hotmail no problem but the other two just read 'update failed' when i try top add them.

As mentioned they all work on web mail? of course I can manage without the personal ones but it is the work email that's the problem.

T
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Old 09-05-2013, 03:41 AM   #7 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Hi Tony,

I think there is an issue recognizing the << characters when included in the password.Avoid using the << characters in the password.
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Old 09-05-2013, 06:45 AM   #8 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Hi escorts,

not sure what you mean? i don't use any characters all letters and numbers
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Old 09-05-2013, 08:03 AM   #9 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Was your device issued to you buy your work? BIS or work BES?
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Old 09-05-2013, 08:15 AM   #10 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Hi ZomBbie, Neither, it was bought by me in the UK and worked perfectly well until the update!
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Old 09-05-2013, 08:38 AM   #11 (permalink)
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Default Re: Updated my software, emails gone....again!!!

ok. You can browse the internet with it?

On your device browser go to www.blackberry.com/integrate

Fill in your information and you should be good to go.
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Old 09-05-2013, 08:53 AM   #12 (permalink)
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Default Re: Updated my software, emails gone....again!!!

Quote:
Originally Posted by tonykinghamzzzzzz View Post
Hi escorts,

not sure what you mean? i don't use any characters all letters and numbers
Don't listen to Escorts.
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