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Old 09-13-2013, 04:07 AM   #1 (permalink)
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Question Serious issue with Bold 9790

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Hello everyone,

I bought my Blackberry Bold 9790 in Feb, 2012. It worked perfectly for the first 6-9 months then after that, it started to do weird things so I took it to the dealer where I bought it from. It was within the ONE year warranty. They claimed they have fixed it but:

1- They did not tell me what was wrong with it
2- It problem is not solved, it is worse now.

Long story short, I will explain what is going on with my device at the moment.

1- VERY HOT
2- Battery drains in no time
3- Became so slow that I can't do anything at all

Above is what is going on.

Workaround in order to avoid all the above crazy things:

Workaround 1: Either I disconnect it from any network (network off) OR take the battery out, wait few mins, put it back in.

The above workaround usually fails. Not to mention, if I turn all the networks off, I will no longer be able to use it as a phone and I can't use the BBM, obviously.

Workaround 2: I keep "Mobile Network" ON BUT I turn the Data Service OFF

Options > Networks and Connections > Mobile Network > Data Services >> OFF

The above work around will stop the crazy things and the mobile starts to behave well BUT I will lose the ability to use my BBM which makes this workaround is less helpful.

Workaround 3: THE ONE AND ONLY workaround that seems better than the previous workarounds is:

Once I connect my mobile to my Wireless Network at home, everything becomes better (Battery stop draining crazily fast, became cool and no more hot and it became usable and not slow).

NOW, the downside of workaround 3 is:
ONCE I leave my home, the whole thing start all over again because outside my home, obviously, there is no longer a Wireless (Wifi) network I can connect to.

So, I have to go for either workaround 1 or 2 :(


You see, I am having a serious issue and I have NO IDEA what is going on?

It seems like the device is leaking something or using something that is why I can see the transmission icon next to the Mobile Network meter is flashing so fast when it starts to drain the battery and became usable and hot.

Also, I do:
Memory Cleaner

and

Hold "Alt" and press L then G and then again L then G while holding "Alt" and I clear the Log (someone told me about this)

But these two things never helped.

I need you help ... any ideas? suggestions?

Thanks a lot!
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Old 09-13-2013, 06:12 AM   #2 (permalink)
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Default Re: Serious issue with Bold 9790

Take it back again if it isn't fixed.
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Old 09-13-2013, 10:04 AM   #3 (permalink)
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Default Re: Serious issue with Bold 9790

Quote:
Originally Posted by dc/dc View Post
Take it back again if it isn't fixed.
Thanks for your reply but that was not what I really wanted to read

If I will take it back to them, it will remain with them for 2-3 weeks, just like the first time beside, I will be charged for this and above all, I have no other phone to use during the maintenance period.

What I have noticed today is yet another weird thing. My Package that I am subscribed to has NO Whatsapp and if I want to use Whatsapp, I must be connected to a Wifi network. What is weird that Whatsapp was WORKING actually today without connecting to any Wifi Network so I have NO idea what is going on with my phone?

My Package is called the Social Package which is
BBM
Google Talk
Yahoo Messenger
MSN Messenger
Facebook
Twitter

THAT IS ALL.

So, how on the world Whatsapp was working? I have no idea.
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Old 09-13-2013, 02:28 PM   #4 (permalink)
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Default Re: Serious issue with Bold 9790

Your other option is to buy a new device.
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Old 09-13-2013, 11:40 PM   #5 (permalink)
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Default Re: Serious issue with Bold 9790

Quote:
Originally Posted by dc/dc View Post
Your other option is to buy a new device.
If I could buy new device, I would never waste my time and post here to begin with
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Old 09-14-2013, 12:14 PM   #6 (permalink)
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Default Re: Serious issue with Bold 9790

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Originally Posted by hooohaaa View Post
If I could buy new device, I would never waste my time and post here to begin with
Think what you want and do what you want, but your device is broken, and the repair shop made it worse. It's pretty clear that you should take it back, but time seems to be more of the essence to you, hence my suggestion to just buy a new one.
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Old 09-14-2013, 02:13 PM   #7 (permalink)
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Default Re: Serious issue with Bold 9790

Agree with dc/dc. Either take back for repair or buy a new device. Might not be what you want to read, but it is what it is.
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