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jimmywayne 09-22-2013 08:07 AM

Help Bold 9700
I have a 9700 that came unpluged when i ws trying to up date all it will do when i boot up says" Battery doctor is attemping to access phone information" i've tried to reinstall but it comes up with same thing every time I know the battery is good have I tanked this phone? Any help would be appreciated Thanks Jimmy

aiharkness 09-22-2013 08:46 AM

Re: Help Bold 9700
Does the device boot up? Can you boot in safe mode and delete that app? Can you plug it in a try the update again?

jimmywayne 09-22-2013 09:06 AM

Re: Help Bold 9700
yes i've tried to reinstall 3 or 4 times. How do you boot up in safe mode?

aiharkness 09-22-2013 09:10 AM

Re: Help Bold 9700
KB17877-How to start a BlackBerry smartphone in Safe Mode

aiharkness 09-22-2013 09:14 AM

Re: Help Bold 9700
This is an old article, but the concepts are still valid, I think. You may end up having to do this.

How to Reload the Operating System on a Nuked or Bricked BlackBerry |

tsac 09-22-2013 11:07 AM

Re: Help Bold 9700
I usually warn my blackberry not to move when i'm doing an update. you may need to talk louder or be more convincing.

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