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Old 09-22-2013, 08:07 AM   #1 (permalink)
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Angry Help Bold 9700

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I have a 9700 that came unpluged when i ws trying to up date all it will do when i boot up says" Battery doctor is attemping to access phone information" i've tried to reinstall but it comes up with same thing every time I know the battery is good have I tanked this phone? Any help would be appreciated Thanks Jimmy
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Old 09-22-2013, 08:46 AM   #2 (permalink)
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Default Re: Help Bold 9700

Does the device boot up? Can you boot in safe mode and delete that app? Can you plug it in a try the update again?
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Old 09-22-2013, 09:06 AM   #3 (permalink)
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Default Re: Help Bold 9700

yes i've tried to reinstall 3 or 4 times. How do you boot up in safe mode?
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Old 09-22-2013, 09:10 AM   #4 (permalink)
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Default Re: Help Bold 9700

KB17877-How to start a BlackBerry smartphone in Safe Mode
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Old 09-22-2013, 09:14 AM   #5 (permalink)
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Default Re: Help Bold 9700

This is an old article, but the concepts are still valid, I think. You may end up having to do this.

How to Reload the Operating System on a Nuked or Bricked BlackBerry | CrackBerry.com.
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Old 09-22-2013, 11:07 AM   #6 (permalink)
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Default Re: Help Bold 9700

I usually warn my blackberry not to move when i'm doing an update. you may need to talk louder or be more convincing.
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