09-28-2013, 05:40 PM
Join Date: Sep 2013
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So I have a Bold, issued by my work. It is synced to my work e-mails and I only use it for that.
At home I have no phone signal so rely on my wifi. Sometimes it works fine but some days my emails won't work (although I have no problems browsing on the Internet).
When it is not working it won't send or receive emails. When I lookup people's names on a new email it says "Lookup failed. Please ensure your device has an active data connection and try again". But I am connected to wifi and can browse.
The most confusing thing is the inconsistency - everything is constant yet sometimes it works other times not, given I have no signal it's a massive issue. I thought it might be low broadband speed so I upgraded to fibre, still have the same issue?
My IT team were useless. Anyone got any ideas, I am desperate to fix this.