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ilovemyheckler 10-09-2013 01:34 PM

Blackberry Z30 help wanted
Firstly I am new to the forum having moved from the "dark side" (iPhone) to the new BlackBerry Z30 - so hi to all.

I am unable to sync with outlook on my pc. Actually I cant sync anything.

I have downloaded the BlackBerry Desktop software but when I connect my Z30 it doesn't recognise it. When I press "connect device" I get a message saying "device not supported by the BlackBerry Desk top software" it goes on to say that this device is running the BlackBerry 10 OS"

I am guessing that I have downloaded the wrong software?

If so can anyone please point in the right direction of the software that I need?

Any other tips on getting the best from my Z30 would also be appreciated.


rambo47 10-09-2013 03:43 PM

Re: Blackberry Z30 help wanted
You need BlackBerry Link, not BlackBerry Desktop, for all BB10 devices.

BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US

Folks over at Crackberry seem to have had success syncing Outlook and BB10 devices. Should be the same for the Z30.

Q10 - how to sync with Outlook? - BlackBerry Forums at

tsac 10-12-2013 09:15 AM

Re: Blackberry Z30 help wanted
As Rambo47 shows you have the wrong software. Dont feel too bad, I did the same thing when i got the z10. I even ignored the message that poped up telling me the BB was not recognized.

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