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Old 10-26-2013, 06:20 AM   #1 (permalink)
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Default BIS won't validate my Email account after switching devices

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I bought a new Bold 9790 as my previous and identical 9790 was getting a bit shabby. I used the Blackberry Dektop Software to transfer all my data across to my new device as I've done on the many occasions I've switched my device. I then went into my Blackberry Internet Service account online to revalidate my email accounts so they would transfer to my new device - that usually only requires re-entry of the email account passwords. 2 of my 3 email accounts worked fine but my third and most used account (which I use for running my business) refused to revalidate - kept saying the password was incorrect when it was in fact correct.

I've tried various remedial actions to no avail, e.g. I have already carried out the following tasks:

- reset password on the email account. No luck there. Microsoft Outlook successfully accesses my email account using the same settings I am putting into the BIS website so I know the details are correct.

- I have contacted my email host who say they have flushed any blocks in their firewall and that's made no difference.

- I've deleted the mail account from the BIS website and tried to add it back again but again no luck.

- I have contacted my carrier Orange (now EE) in the UK and they tried to add the account through the backdoor on their systems and they got the same error as I was getting.

This all leads me to conclude that the problem must lie with Blackberry. Before I go back to Orange and hassle them to get this resolved I'd appreciate if anyone else has come across this problem and what the solution was?

Gary Martin
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Old 10-26-2013, 08:06 AM   #2 (permalink)
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Default Re: BIS won't validate my Email account after switching devices

did you add the new device pin to BIS?
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Old 10-26-2013, 09:40 AM   #3 (permalink)
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Default Re: BIS won't validate my Email account after switching devices

Like Dubdub said, go to: BlackBerry Internet Service
Log in and add your new BlackBerry to ensure it's associated with your BIS plan.
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Old 10-26-2013, 10:43 AM   #4 (permalink)
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Default Re: BIS won't validate my Email account after switching devices

or just visit www.blackberry.com/integrate from your device browser.
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Old 10-26-2013, 11:07 AM   #5 (permalink)
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Default Re: BIS won't validate my Email account after switching devices

As I said on my original post, I have already gone into Blackberry Internet service and transferred my other 2 email accounts to my new device. The new device PIN is the one which is associated with my BIS account so that is not the problem. The fact that 2 of my email accounts are successfully being delivered to my new device but not my main business account is frustrating the pants off me. If anyone has come accross this and has a solution (other than the remedial actions already taken as detailed in my original post) please let me know.
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Old 10-26-2013, 08:24 PM   #6 (permalink)
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Default Re: BIS won't validate my Email account after switching devices

Resend service books and do a battery pull.
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