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crazzybbmuser 10-29-2013 08:37 PM

HELP :( white blackberry with red cross
 
hi im having alot of trouble with my blackberry 9320, whenever i put it on charge the white battery sign with a red cross comes up, i've inserted a brand new battery its still the same, tried plugging it into the computer still same screen and same when i charge it sometimes when i charge it, it'll show the white battery with the yellow charging sign, and then onto the reboot screen but after 2 minutes it will turn off and go back to the white battery and red cross sign, i've cleaned the metal bits of battery and the phone and still no look :( help :oops:

tsac 10-29-2013 08:40 PM

Re: HELP :( white blackberry with red cross
 
Are you using the charger that came with the BB? Or using the correct cable?

crazzybbmuser 10-29-2013 08:42 PM

Re: HELP :( white blackberry with red cross
 
yeah im using the charger that came with the bb

tsac 10-29-2013 08:49 PM

Re: HELP :( white blackberry with red cross
 
The BB uses a 5 pin micro USB cable and should charge from the PC. If neither the PC or wall charger won't charge the BB then it may be a defective connector on the phone. If you can, try your charger in another BB.
Was the phone dropped or wet? If so then that may be an answer.

crazzybbmuser 10-29-2013 08:55 PM

Re: HELP :( white blackberry with red cross
 
yeah the phone has been dropped but its been working perfectly now all of a sudden its been doing this for the past few days, went and bought a new battery and its doing the exact same

crazzybbmuser 10-29-2013 08:56 PM

Re: HELP :( white blackberry with red cross
 
and the charger is working fine in another blackberry so its not the charger may just be my phone :(

tsac 10-29-2013 09:02 PM

Re: HELP :( white blackberry with red cross
 
Unfortunately you may have a physical connector issue. There is one other thing you can try, reload the phones software. Not normal but it may be something to try as a last resort.
Either way it won't hurt. Do not load any added Apps before testing.

crazzybbmuser 10-29-2013 09:06 PM

Re: HELP :( white blackberry with red cross
 
how would i reload the software? whenever i plug it into the laptop it comes up with the white battery red cross sign with the battery or even with it out


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