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-   -   Late father's 9320: locked out (http://www.blackberryforums.com/blackberry-help/265513-late-fathers-9320-locked-out.html)

warberry 11-08-2013 04:28 AM

Late father's 9320: locked out
 
Hi all,

My father died about a year ago. I have just tried to access his 9320 to reset it to factory state and then give it to one of my children, but I can't log in to his account, and the email address he used is now defunct so I can't go through a password reset via email.

Is there any way of resetting this phone, when it's impossible to log in to the existing user account ?

Apologies if I've got some of the terminology wrong: I don't have a Blackberry myself and haven't really got my head round them.

NJBlackBerry 11-08-2013 05:09 AM

Re: Late father's 9320: locked out
 
Type in an incorrect password 10 times and follow all of the prompts.
That will delete all user data on the device.

Good luck.

tsac 11-08-2013 08:09 PM

Re: Late father's 9320: locked out
 
You will also need to have the carrier add the type of plan including a blackberry data plan to allow full use of the phone.


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