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Old 11-08-2013, 04:28 AM   #1 (permalink)
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Default Late father's 9320: locked out

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Hi all,

My father died about a year ago. I have just tried to access his 9320 to reset it to factory state and then give it to one of my children, but I can't log in to his account, and the email address he used is now defunct so I can't go through a password reset via email.

Is there any way of resetting this phone, when it's impossible to log in to the existing user account ?

Apologies if I've got some of the terminology wrong: I don't have a Blackberry myself and haven't really got my head round them.
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Old 11-08-2013, 05:09 AM   #2 (permalink)
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Default Re: Late father's 9320: locked out

Type in an incorrect password 10 times and follow all of the prompts.
That will delete all user data on the device.

Good luck.
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Old 11-08-2013, 08:09 PM   #3 (permalink)
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Default Re: Late father's 9320: locked out

You will also need to have the carrier add the type of plan including a blackberry data plan to allow full use of the phone.
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