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Old 12-02-2013, 05:18 AM   #1 (permalink)
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Default Email syncing problems, q10

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Hi all,
I've set up my virgin media email account but the only folder which syncs is my inbox, none of the others do and it doesn't show sent items or anything. It's really annoying me. I've been through all the setup, folders etc and just can't work it out.
Any tips please?
Thanks
Debbie
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Old 12-02-2013, 07:04 AM   #2 (permalink)
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Default Re: Email syncing problems, q10

Show sent mail - Change how messages are displayed in the BlackBerry Hub - How To - BlackBerry Q10 Smartphone - 10.1

That would take care of the sent items, but what other things are not syncing? Are you on a Q10 or a 9780?
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Old 12-02-2013, 07:13 AM   #3 (permalink)
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Default Re: Email syncing problems, q10

Is this a POP server or IMAP?
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Old 12-02-2013, 07:42 AM   #4 (permalink)
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Default Re: Email syncing problems, q10

Thanks, zombie berry I can see the sent items but they're not syncing I.e. It says there's no sent items even though there are.
Doc/doc I've no idea, sorry!
Cheers
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Old 12-02-2013, 08:14 AM   #5 (permalink)
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Default Re: Email syncing problems, q10

Quote:
Originally Posted by Debsydoo View Post
Thanks, zombie berry I can see the sent items but they're not syncing I.e. It says there's no sent items even though there are.
Doc/doc I've no idea, sorry!
Cheers
From what you describe it sounds like you're using POP.

Change to IMAP.

How to use IMAP in Virgin Media Mail

Then delete and re-add the account on the handset using IMAP settings.
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Old 12-02-2013, 03:10 PM   #6 (permalink)
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Default Re: Email syncing problems, q10

Zombie berry, I've about eight other folders which just aren't syncing at all. Inbox and sent seem to be working now but not the others! Also, my inbox only displays back to the past week and not the full inbox, why is that!? God as much as I love this phone all this technical stuff is driving me mad!
Thanks soooo much guys
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