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-   -   Cant setup push email on Orange network using former Vodaphone BB9380 (http://www.blackberryforums.com/blackberry-help/265839-cant-setup-push-email-orange-network-using-former-vodaphone-bb9380.html)

DeNante 02-17-2014 06:12 AM

Cant setup push email on Orange network using former Vodaphone BB9380
 
Can anyone help:

I have a Blacberry 9380 which was on Vodaphone and has been setup to work on my Orange network. It makes and receives calls fine and its UMA works as well. However I can't get it link up to Blackberry Protect or via my online blackberry.orange account to setup my push email accounts. If I try to 'Setup a new device' it says its can't detect it although the phone is connected to the internet and making and receiving calls as I say.

Apart from the issue of not being able to access my email I also can't reload all my telephone numbers via Blackberry Protect. Perhaps these features don't work on the Orange network using a non Orange handset?

Any help or advice would be appreciated!

Thank you

NJBlackBerry 02-17-2014 07:12 AM

Re: Cant setup push email on Orange network using former Vodaphone BB9380
 
Do you have a BlackBerry Data Plan on your account?

DeNante 02-17-2014 11:08 AM

Re: Cant setup push email on Orange network using former Vodaphone BB9380
 
Quote:

Originally Posted by NJBlackBerry (Post 1810980)
Do you have a BlackBerry Data Plan on your account?

Hi, I should have mentioned that I do indeed!


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