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Old 02-17-2014, 06:12 AM   #1 (permalink)
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Default Cant setup push email on Orange network using former Vodaphone BB9380

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Can anyone help:

I have a Blacberry 9380 which was on Vodaphone and has been setup to work on my Orange network. It makes and receives calls fine and its UMA works as well. However I can't get it link up to Blackberry Protect or via my online blackberry.orange account to setup my push email accounts. If I try to 'Setup a new device' it says its can't detect it although the phone is connected to the internet and making and receiving calls as I say.

Apart from the issue of not being able to access my email I also can't reload all my telephone numbers via Blackberry Protect. Perhaps these features don't work on the Orange network using a non Orange handset?

Any help or advice would be appreciated!

Thank you
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Old 02-17-2014, 07:12 AM   #2 (permalink)
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Default Re: Cant setup push email on Orange network using former Vodaphone BB9380

Do you have a BlackBerry Data Plan on your account?
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Old 02-17-2014, 11:08 AM   #3 (permalink)
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Default Re: Cant setup push email on Orange network using former Vodaphone BB9380

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Originally Posted by NJBlackBerry View Post
Do you have a BlackBerry Data Plan on your account?
Hi, I should have mentioned that I do indeed!
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