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-   -   cannot validate or set up my email address (http://www.blackberryforums.com/blackberry-help/265872-cannot-validate-set-up-my-email-address.html)

sylvie 03-01-2014 06:15 AM

cannot validate or set up my email address
 
Hello
48 hours ago I received an email from "blakcberry from reseach in motion limited" informing me that changes in my personnal date and email from my hotmail address were not delivered anymore I was asked to validate my email address
which I did but the end message was email or password are not correct contact you email provider
which I did I asked microsoft nothing wrong there
I changed my hotmail password deleted my email adress on blacberry to re set it
when creating I was getting the same message.
Can you help please
I have been using this blackberry curve since 2 years with no issue

thank you sylvie

Dubdub 03-01-2014 02:27 PM

Re: cannot validate or set up my email address
 
Did you resend service books and do a battery pull?

sylvie 03-01-2014 03:07 PM

Re: cannot validate or set up my email address
 
Hi Thank you for your help, I have done the battery pull. what do you mean by resend service books? sylvie

tsac 03-04-2014 09:22 PM

Re: cannot validate or set up my email address
 
Read this link

KB16383-Resending service books for an email account from the BlackBerry smartphone

rambo47 03-05-2014 01:49 PM

Re: cannot validate or set up my email address
 
Quote:

Originally Posted by sylvie (Post 1811120)
Hello
48 hours ago I received an email from "blakcberry from reseach in motion limited" informing me that changes in my personnal date and email from my hotmail address were not delivered anymore I was asked to validate my email address
which I did but the end message was email or password are not correct contact you email provider
which I did I asked microsoft nothing wrong there
I changed my hotmail password deleted my email adress on blacberry to re set it
when creating I was getting the same message.
Can you help please
I have been using this blackberry curve since 2 years with no issue

thank you sylvie

Can you still log into your email account on a pc?

tsac 03-05-2014 08:52 PM

Re: cannot validate or set up my email address
 
Good question rambo47. the OP did not indicate if a PC login worked. No response to the service books either.

sylvie 03-07-2014 01:28 AM

Re: cannot validate or set up my email address
 
Quote:

Originally Posted by rambo47 (Post 1811168)
Can you still log into your email account on a pc?

Goodmorning
sorry for not replying earlier Iam travelling between Botswana et Namibie and could not connect to my PC
I can log in to outlook through my Laptop no problem, I have even reset my pasword.
Regqrding serice book I just went into the link (thank you once more for sending it) I do not have the possibility to send in my service book menu I will look into it in details.
I will let you all know if I manage to get sorted.

Thank you all
Sylvie

GraL 03-07-2014 09:17 AM

Re: cannot validate or set up my email address
 
I have the same problem as described here, since Tuesday,4th March.

I got a message from BB stating I needed to re validate my hotmail email account.

I have had the hotmail account on my BB 9790 working fine for years.

I called my service provider (T Mobile in the Netherlands) and they could only suggest it was a hardware problem on the BB, which as I can sync with my gmail account, is not the answer.

I can log on to my hotmail account via PC.

I've done the take out battery thing. Didn't make a difference.

I tried the Resending service books thing too, but this only prompted a message to my gmail account, which I also have on my BB, and is working fine.

Hotmail is the problem.

Any further advice anyone can offer?

tsac 03-07-2014 10:57 PM

Re: cannot validate or set up my email address
 
On multiple forums users are also having issues with Hotmail. Some have been able to reset the address and some had to delete the email address and reload it. Android users also. Just about all have said it's a Microsoft issue and has happened before.
And based on posts, Microsoft did some type of update and this causes the issue.

tsac 03-12-2014 08:26 PM

Re: cannot validate or set up my email address
 
Do what delete the email address on the BB?

tsac 04-20-2014 07:58 PM

Re: cannot validate or set up my email address
 
You need to read the posts before your's and stop just posting to build numbers.


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